In retrospect, I am disappointed with the Sheraton experience. I stayed for 5 nights at Sheraton Gateway LA. I will start off with my first impression, as you walk in, it might be broad daylight outside but they keep the lights so dark and dim it made me feel like I needed to whisper in case people were sleeping. The room was spacious, we had 2 queen size beds, a bathroom, tv with cable. The wifi is not free in the hotel room its like $12 per hour to connect to it unless you are in the lobby. they do offer internet access in their business centre though. There is a free shuttle from LAX airport to the hotel, if you arrive via Amtrak train or greyhound bus station check out flyaway or flyoway shuttles, its about $7 to the airport then take the free hotel shuttle from the airport to the hotel. All their staff were helpful and friendly and relatively knowledgeable. Breakfast is expensive, $21 for buffet breakfast but they do offer a la carte menu too around $9-$18. There is valet parking, but be careful if you get lost of need to ask a question about self parking, the valet came up to me and his attitude was to get out and give him my car or get out of the way because "you are blocking the shuttle" i was very upset by this on my first day, i had to somehow find my way around the area to get back to the hotel but when I mentioned it at the checkin counter the girl was understanding and she did ensure i was not charged for parking my car as their way of apologising for his behaviour. Valet parking is about $30 a night, call me stingy but i think thats a bit much. your alternative is to park at the self parking garages near by they charge about $12 a day, however, do be careful and some will not let you go in and out without having to repay at each exit and entry. The location to the airport is very good, however, if you want to explore the Los Angeles you either need a car or need to be prepared to walk and use public transport - which isnt all that fantastic but it IS cheap ($1) per ride. Bus station is about a 5min walk from the hotel. They do also offer tours to hollywood, disneyland etc, which I took advantage of, a tour company will arrive to pick you up from the hotel, they take you to their location where you pay for your tour, then drop you off at your hotel at the end of it. I think I had some sort of allergic reaction to something in the room because I was very itchy for a few days afterwards, maybe it was the type of cleaning products they used on the sheets im not sure though. The bed was not all that comfortable, perhaps it was just that bed, the feather pillows werent all that comfy either, however, I was told afterwards that you can request in advance to have the pillows changed to foam onces. Checkin staff were great helpful and good attitudes, valets are valets what can you say, concierge staff were pretty good, cleaning staff did a good job. they do have a small laundry facilities ($2.00 in quarters only) per load and per dry. they only have 1 washer and 1 dryer. No fridge in the room. There is one outdoor pool with an in ground hot tub outside and it was nice hanging out there. As for value for money, I would not stay there again myself but it wasnt bad. It just wasnt a great experience for me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
While we're happy you enjoyed aspects of your stay and that the service you received during check-in was helpful, we are truly disappointed that your stay did not exceed your expectations. We would like to clarify that the self-parking option available to our guests does include in and out privileges. Free Wi-Fi is available in our lobby, complimentary in-room Internet access is available in our Sheraton Club-Level guest rooms and the rate to secure Internet service in other areas is $12.95 per day. Guests can also request a fridge be placed in their room based on availability. Thank you for your valued feedback, we apologies for any inconvenience and hope you'll consider giving us a chance in the future so that we may change your impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.