We wanted an airport hotel for our mid-evening arrival and departure 24 hours later.
I chose this hotel for our young family (3yrs and 11months) based on the reviews and free Manhattan Beach bus and we were very happy with our stay and the exceptional service we received.
We had a 15 minute wait (at 6.30pm on a Sunday night) for the shuttle pickup which was empty when we boarded at SouthWest. Checkin was easy and quiet.
We had a Club room with 2 queen beds a cot/crib. It was a little tight all round but clean and pleasant enough. We got the kids into the bath straightaway, with their yelps of delight and play. As we were ordering room service (about 7.30pm) the Customer Service Manager came onto the line and very pleasantly told us that he'd had a complaint about the noise from the kids.
We explained we had had them in the bath and were rushing them to bed after a bite, so it would be quiet soon (they are pretty good kids and seasoned travellers). He offered us COMPLIMENTARY cookies and milk for the kids (and our own drinks with the meal were complimentary) to entice them to bed.
How many places can you go where you get complimentary drinks for a complaint against you??? Anyway it was a hit with us all.
Room service dinner was good all around, my crabcakes were yummy and memorable and the kids meals were good too. We all had a good nights sleep - great blackout curtains, no noise from the airport (we were facing), comfy beds.
Club Breakfast was okay and the kids were thrilled to see the low-flying planes in front of the club lounge! Snacks through the day consisted of fruit and sweets. The Club lounge is always a great place to escape from kids in a hotel room.
We organised an extra 4 hours accomodation (50% rate I think to 6pm) and all headed out to Manhattan Beach - the main reason I chose the Hotel was for its proximity to the free bus (that'd I read about on Trip Advisor). DH and the kids spent the best part of the day at the beach and I spent time and money at the Manhattan Beach Mall. Concierge was very helpful with directions and what to do in Manhattan Beach.
Check out and transfers were easy. We checked our emails (at a small cost) before the quick and easy transfer to the Virgin Terminal.
Overall it was a really good choice for the airport area and the service was exemplary. We didn't get a ultracheap deal on the room as we would have liked at last minute (it wasn't much cheaper than the deal at the Sofitel LA), but the service more than compensated.







