Being a Priority Club member, I decided to go with this hotel since it was one of the locations they offered and, after checking reviews on Trip Advisor, it seemed like a safe choice...boy was I wrong. I was VERY unimpressed with my stay here.
Upon arrival, despite being in a less than great area (its LA, I get it), the hotel appeared to be nice. BUT then I got a wiff of the main lobby....Bad sign #1. It really smelt almost like a gym locker room or a dirty bathroom. It was pretty unsettling.
The two staff members at the front desk were less than friendly upon check in and spoke to me more as a school mate than like a valued customer. Pretty unprofessional, if you ask me..
My room was simply OK. It was a little worn and less than really clean in places. Bathroom was really poorly lit (I ended up doing my make up in the hallway the next morning because I seriously couldnt see much of anything (I have 20/20 vision)
When I was making the reservation I had requested/checked to make sure I would be getting a room with a mini fridge and microwave. They said that would be possible. However, when I got to my room there was no fridge AND no micro. After going back downstairs to speak with the front desk about it they told me they would bring a fridge to my room but there were no micros available... Why I was told this was available, I still dont know...
I also had issues with the internet. When I spoke to the front desk (for the THIRD time that night :/) they said they were having issues due to the "rain".... I think I saw about 5 or 6 drops of rain on my car windshield on my way up that night...?? Not likely.
I slept ok. Bed was pretty comfortable. I had no complaints there.
Overall, I felt I was charged way too much for what I got....
I will not return here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 22, 2013
Report response as inappropriate
Thank you for your stay and taking the time to post your comments. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I truly apologize for the issues you experienced with the Internet connection and inconvenience you experienced during check in. I appreciate your review as this is our best resource for improving guest services.
Again, I do apologize and regret that this impacted your experience at our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.