I chose this hotel for our family, before an early morning flight out of LAX, based on reviews.
While the rooms were spacious and location convenient, I was very disappointed and greatly fatigued as we didnt sleep the whole night. The rooms have very thing walls and windows, so we felt like we were underneath a jet engine until about 1am and then were awakened every 15 minutes after that due to clanking of air conditioning going on and off, and neighbors running water and general movement in the room next door.
Additionally, there seems to be regular prostitution going on in the hotel - while we were checking in at 8pm, with two young sons waiting in the lobby, a guest walked in with a woman who was clearly a prostitute (and we saw her an hour later, leaving alone, counting her cash). based on the lack of attention and stone faced front desk staff (3 men) to the situation, it seems to be a regular occurence in the hotel.
We were unable to test the breakfast as we had an early flight and breakfast is only served as of 6am. However given the atrium design of the hotel, we heard them getting ready for it as of about 5am, due to the echo of noise.
Last point - while I knew this already from the reviews, I find it amazing that a hotel in this day in age does not provide free WIFI for guests.
For a few positives, the location is good, and the service was quick and courteous enough (bags, shuttle info) and when I mentioned the noise to the woman when checking out, she was apologetic and made an effort to appease things by crediting my HH with some additional points.
Despite this due to the noise I will not stay at that location again.
Dont stay in a room on the airport side
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your time in posting your comments, as we always appreciate hearing from our guests. Prostitution is not something that we condone at our hotel, and is definitely not a regular occurrence. The safety and security of our guests is of the utmost importance to us, and this kind of activity is not something that we support. In regards to Wi-Fi, our brand will not allow us to offer it for free, so we do offer a tiered solution where guests can purchase by the hour at a lesser cost. We also provide complimentary Internet access in our 24-hour Business Center. If your travels bring you back to Los Angeles, we hope you'll give us another chance to earn your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.