Great location, okay rooms, good service, but worst shower I have experienced in years!
I have stayed here on multiple occasions and have always enjoyed this hotel. On this most recent visit, things look like they have taken a downward turn.
Check in was fine and room appeared ok upon arrival. Once I began working in the room, I found that the entire room did not have a pen in it! Not a huge deal, but a big miss by the housekeeping department. Called the front desk and a pen was brought up. I noticed in the bathroom that the ceiling was badly stained and cracking. Needed maintenence attention... I looked for a bathrobe, and none was present. In past stays, I remember having had a robe in the room, not a huge deal, but plays into my downward turn for this hotel. Finally, while taking a shower, the noise was almost unbearable. It sounded like a pipe was going to explode and come through the wall! The pipes were clearly shaking and making horrific noises. The water pressure was pulsating on and off and the temperature was going from scalding to freezing with the vacillating pressure. I quickly turned off the hot water, rinsed the shampoo out of my hair, and jumped out. I checked out and told the desk clerk of my horrible shower and he seemed relatively un-phased. He thanked me for telling him and said that he would share with maintenence. But was not concerned in the slightest that one of the main functions of the hotel room (the shower) was not working and that I was not able to even finish bathing in his hotel. I did not expect him to comp the room, but would have thought that he might have offered up something for this major inconvenience. Instead, he seemed less than concerned.
This is still the best Hilton family property in downtown and I will most likely return for that reason alone, but poor attentiveness and rooms in disrepair make me believe that this particular hotel is headed in the wrong direction.
- Also Known As:
- Hilton Hotel Los Angeles
- Hilton Los Angeles
- Los Angeles Hilton
- Official Description (provided by the hotel):
- Hilton Checkers Los Angeles Hotel is an historic hotel in Los Angeles that dates back to the 1920s, fully restored to its original splendor. The full service Hilton Checkers Los Angeles Hotel in downtown Los Angeles offers extensive hotel luxuries combined with an intimate ambiance and personalized service unlike any other Los Angeles hotel. One feature not to be overlooked: A stunning rooftop deck showcasing a breathtaking view of the Los Angeles skyline, a perfect setting for receptions or romantic getaways. ... more less
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