When we arrived the valet guys were extremely helpful and friendly but that's where good customer service ended! The guy that checked us in didn't bother looking at us at any point, he was quite rude and was obvious he didn't want to be bothered. This was after waiting almost 20 mins for him to check in the guest before us. He confirmed that we had a king size bed which was incorrect since we were traveling with our 2 sons. He said a room with 2 beds would be "more money"... Really?! I've never had a hotel charge more between 1or 2 beds. So we ended up asking for a rollaway which he said he would send right up, we were going out so we were expecting it to be in our room when we got back but it wasn't... No at 9pm we had to call down and find out if they were ever going to deliver the rollaway. Finally about 25 min later it arrived! It also would have been nice if someone would have advised us of the 40$ parking fee!!! At No point did anyone bother to tell us it was 40$... 20 maybe 25 I would expect but 40?! Come on now! I like Hilton hotels but this was the worst Hilton experience ive ever had.
- Official Description (provided by the hotel):
- Hilton Checkers Los Angeles Hotel is an historic hotel in Los Angeles that dates back to the 1920s, fully restored to its original splendor. The full service Hilton Checkers Los Angeles Hotel in downtown Los Angeles offers extensive hotel luxuries combined with an intimate ambiance and personalized service unlike any other Los Angeles hotel. One feature not to be overlooked: A stunning rooftop deck showcasing a breathtaking view of the Los Angeles skyline, a perfect setting for receptions or romantic getaways. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Hotel Los Angeles
- Hilton Los Angeles
- Los Angeles Hilton