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The Westin Bonaventure Hotel & Suites: Traveler Reviews


The Westin Bonaventure Hotel & Suites
404 South Figueroa Street, Los Angeles, CA 90071
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Traveler Reviews

62% Recommend
3.0 of 5 stars 420 reviews
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Fine Stay at the Bonaventure

The Westin Bonaventure Hotel & Suites

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4 of 5 stars
kiwitravelerpdx 42 contributions
Portland, OR
Feb 9, 2007 | Trip type: Business, Couples
6/6 found this review helpful

I stayed at the Westin Bonaventure for three nights in conjunction with a huge conference (1500+ attendees) and booked my room directly with the hotel using a conference reservation code. I'm also a Starwood Preferred Guest Gold member. The conference rate was $130/night and because of my elite SPG status I was upgraded to a "tower suite" in the Green tower. The two rooms and 1-1/2 baths were probably created from two original individual rooms, which by themselves would have been quite small. The room was very nice with Westin's "modern" furnishings and, of course, the Heavenly Bed, which is truly fabulous. I had two televisions--one each in the bedroom and living room. Everything was clean and well-maintained. Broadband internet in the room was via wireless or direct Ethernet connection.

The Bonaventure is a product of John Portman, who loved atriums, fountains and pools in the lobby, and it's very 1970's. Lots of concrete contribute to a rather sterile feel--sort of like the outside brought inside. The Westin, of course, really can't do much about the dated design short of destroying the building. The arrangement of separate towers clustered around a central core makes for a rather confusing layout. You're OK once you've figured out the color-coding and which floors don't have elevator service. If you want a more "intimate" or "classic" feel to your hotel experience, don't stay at the Bonaventure.

Dining options either in the hotel or downtown area are either very cheap or expensive. The Bonaventure has LA Prime Steakhouse which is as pricey as any national chain steakhouse (Morton's, Ruth Chris, etc.). A "food court" has several fast food venues (Chinese, Korean, pizza, etc) at which you can get something for $5.00. The Bonaventure Brewing Company is available for "moderate" prices. I didn't try it, so I can't comment on quality or value. Just around the corner and within steps of the Westin is Cafe Pinot, one of Joachim Splichal's restaurants. Wonderful "cutting edge" cuisine with entree prices in the upper $20's. My partner and I went there and it was truly worth every dollar!

The fitness center at the Bonaventure is great! Contrary to a few previous reviews, I thought the equipment was very up to date and well maintained. Cardiotheater is available at every station. Access is available anytime with a room key, and there is no charge! There's also an indoor track with a special running surface that encircles the central tower on the same floor as the fitness center. You would feel like a hampster after going around the short circuit more than a few times.

The lighted heated outdoor pool may be just short of twenty feet in length and is quite adequate for lap swimming. This is also available anytime. The water is clean and clear.

Parking is expensive at $35/day (tax included in this amount). But, for being in downtown LA surrounded by skyscrapers, I didn't expect much better.

Overall, a very nice stay!

  • Liked — Comfortable room and fitness facilities
  • Disliked — Dated and confusing hotel design and layout
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since February 07, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $235 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Treated like 2nd Class

The Westin Bonaventure Hotel & Suites

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1 of 5 stars
Auditor_Mom 1 contribution
Reno, NV
Feb 7, 2007 | Trip type: Business
2/5 found this review helpful

A very wise teacher once told me that people will often forget names and places, but they will never forget how you made them feel. That sums up my experience at the Bonaventure - made to feel 2nd rate and like I didn't matter. I stayed here only because it was my conference hotel. Room seemed ok, but when I awoke the next morning, I noticed a significant water drip from my bathroom ceiling. Not knowing what type of water may have been leaking from the floor above (toilet??), I went to the hotel desk. After suggesting that maintenance could probably easily fix it, they finally agreed to give me another room. Apparently housekeeping wasn't told I moved rooms, because after returning from my conference in the evening, my room had not been cleaned at all. Another trip to the desk resulted in aoplogies and "Sorry, but housekeeping has gone home for the day, what can we do to make it right?" the desk clerk asked. I mentioned that most of my fellow conference goers had received some nice chocolates in their rooms the previous night, and something of that sort would go a long way in making me feel better about the dirty room. Promises, promises . . . I returned after the night out to find nothing in my room. The hotel desk was again very apologetic, but by that time I felt nothing less that 2nd rate. Upon check-out, the clerk had the audacity to suggest I give the hotel another chance! Why in the world would I do that?!! The bed was comfortable, but I was so mad that I never did get a good night's sleep. Save your money, find a hotel property that puts customer service first (as I have always experienced with Hilton hotels).

  • Liked — Great work out room
  • Disliked — Treated by staff as second class
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since February 07, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $235 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
We could have easily done better...

The Westin Bonaventure Hotel & Suites

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2 of 5 stars
ld1244 17 contributions
rancho mirage, ca
Feb 1, 2007 | Trip type: Couples
2/2 found this review helpful

Tried Priceline, asking for a "FOUR STAR HOTEL in or near downtown LA" -- and got the room for the requested $100/night.

That's the good part. The hotel is tired, confusing, and food and parking are very expensive. The room is tiny, windows don't open, and our request for non-smoking was ignored, as the room clearly had smoke odors...

Certainly not deserving of FOUR STARS..

View is okay, mostly buildings, though you can do better, elsewhere.

Traffic noise is constant, which is a bit annoying to people used to quiet nights.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since February 01, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d77874?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $235 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Expensive Overnight Parking

The Westin Bonaventure Hotel & Suites

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4 of 5 stars
Russkar 6 contributions
los angeles
Feb 1, 2007 | Trip type: Couples
4/6 found this review helpful

The Hotel is nice and Service is very good.
The GUEST OVERNIGHT PARKING just increased today from $25- to 35- per night which for LA seems Excessive? I'm going to re-think staying here in the future?

  • Liked — Nice Rooms
  • Disliked — Parking Charges
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2007
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since February 01, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d77874?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $235 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Heavenly heavenly heavenly

The Westin Bonaventure Hotel & Suites

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5 of 5 stars
pinecohen 6 contributions
minneapolis
Jan 29, 2007 | Trip type: Couples
2/2 found this review helpful

I don't know how I did it, but I got this hotel for less than $100, what a bargain! Search those website for great last minute deals! The hotel is a bit 80s cheesy, but in a good way. The room had curved floor to ceiling windows so it was an awkward shape, but again in a good way. The Heavenly bed was, well, heavenly. Plus, we spent the next morning looking out the window at a movie being shot on the closed off street next to the hotel -- we think it was Die Hard 4. All in all, it was a fabulous place to stay. The only negative, the $20 per day parking charge!!!!

  • Liked — The bed!
  • Disliked — The cost for parking
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 03, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d77874?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $235 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Westin Bonaventure Hotel & Suites Also Known As

Address: 404 South Figueroa Street, Los Angeles, CA 90071