I spent three nights at the Westin Bonaventure and had a very nice experience. I've rated it above average here and I think it's pretty close to excellent. I checked in on a Sunday night and was quickly helped by the Starwood Preferred Guest check-in agent. She didn't have any upgrades available for me, but suggested I check back the next morning. I was given a code for free internet access and a small can of jelly beans, which was a nice touch.
The lobby does have a bit of a Disney / Vegas touch to it. Very 80's classy with lots of pools and fountains, including several that shoot water over the walkways (for a peak of this take a look two reviews down where the guy got several shots of the fountains, along with his hootchie - who I would rate as neutral / average). Anyway, you immediately get that large / convention hotel feel from the lobby and it rings true as this is quite a large facility. The elevator ride to the room is very enjoyable as you're transported to the exterior of the building after the 5th floor and get to enjoy some amazing, glassed-in views.
My first room was a bit on the small side, although well appointed. Some of this is the result of the building being cylindrical, which causes all of the rooms to be slightly pie shaped. There are just a few hints of dating, most notably the wallpaper and carpet. The furnishings appeared to have been updated though. The Heavenly bed was great with new linens and a duvet - made for a good night's sleep.
I was pleased to find a bathrobe and slippers laid out and waiting on the bed. This was a nice touch that you rarely see in hotels below the luxury level. The bathroom was clean and well appointed. The one drawback is that the countertops are built over the toilet in such a way that the seat can't remain up. The showers included a standard tub with the Westin Heavenly Shower double shower head.
The following morning I checked with the front desk and was given an upgraded room to a suite. This two room, 1 and 1/2 bath had a lot of space. Again, some signs of dating in the carpet and wallpaper, but otherwise the furniture was fairly updated. The living room has the desk, TV couch and coffee table and a wet bar. The 1/2 bath is located off of this room as well. Both rooms had nice large floor to ceiling windows and great views. The bedroom was about the size of the 1st room that I had been assigned so combined with the living room I had plenty of room to move around.
I ordered room service on several occasions and found that they were reliable, quick and of good quality so there were no complaints there. The menu was very standard for this type of hotel. If you've seen one Westin room service menu, you've pretty much seen them all.
Overall, I had a very favorable experience at the Westin. If you're in town for business or a convention, this is the place to stay.








