The check in was easy. However, the service for check out was slow. The hotel is very large, but well marked so it is not hard to get around. The rooms are small, but clean. The maid service is adequate. The Gym is small, but there is adequate equiptment. The pool is small and in the shade most of the day. The sun is blocked by the large surrounding buildings. There is no lifeguard. The restaurants are expensive or just fast food. The hotel is centally located. You will need a car to see the city. Parking is expensive at $35 daily. The parking people are pleasant and helpful. The Internet and telephone service are expensive. Overall my experience was adequate and I would stay there again. The prices are reasonable.

I stayed here for a biz trip and overall was very pleased with my stay. The staff was completely amazing, each and every person there could not have been more helpful and friendly. In addition to the usual, the room was full of the amenities I crave -- coffee maker, robe, lots of towels -- and some bonus ones -- disposable razor, toothpaste and more.

The one negative I had was with the building structure itself. The building could not be more confusing and difficult to navigate, sometimes downright dopey. Lobby/registration on the lower level, entrance on the 2nd, food on the 4th -- in both cases, one has to walk or take an escalator to the 2nd or 4th floor from the Lobby or 3rd floor (just re-reading this makes my head spin!).

The same confusing architecture in the room, I have never seen so many angles, and thus so much wasted space. EVERYTHING was angled, the bed, the bathroom sink, even the toilet! Plus the desk was placed perpendicular to the TV, which made for difficult working time (yes, I like the tv on when I work at a hotel room). And I was also frustrated with how slow it took to get elevators to/from the room.

All that said, I still would recommend this hotel. The location was also very convenient for my needs and I was able to walk to MoCA, Little Tokyo and other spots -- and no, didn't get arrested for walking in LA :)

Just returned from a three night stay at this hotel. On the whole, I found it rather disappointing. The bed, bath, and service of hotel staff all lived up to Westin standards. The rest of the hotel, in my view, did not. I found the room to be dark, cramped, and loud (it was in the Blue tower, facing the elevated roadway outside; you could hear every car and bus crossing over the joints in the road). I had to reject the first room I was offered because of the strong mildew / sweat and faint smoke smell that pervaded it. The second room smelled strongly of something I could not place, but wasn't as offensive so I kept it.

Other than the room, I was not pleased with the fact that spa charges and charges at most restaurants on the 4th - 6th floors of the hotel could not be made to the room, and had to be settled via credit card at the time of the transaction. On business, this makes for lots of little bills to add up. (That said, the massage I received at the Spa was tremendous, although the spa facilities / procedures are a bit strange. I don't know the last time I had a spa hand me disposable underwear, for example.)

Parking was expensive as others have noted, but the valets did a good job getting the car pulled up and ready with a phone call in advance. I did not use the pool, as getting to the pool area required a walk through the food court and out across the terrace. If there were pool-side changing / bathroom facilities, I did not spot them.

I may be forced to stay there again, as the location is too central to my business activities in LA across the street. If it were not for the Heavenly Bed and Heavenly Bath, though, I would not even consider doing that much, and would walk several blocks from a better hotel.

i attended a very lare conference (3700 people) held at this hotel - the rooms are tip top - the adjoining galleria with shops and restaurants was handy - the food at these restraurants was less expensive than those owned by the hotel - the meeting rooms were wonderful - the main ballroom, the california ballroom, was large enough to accomodate most of the attendees for the main saturday night event - only a few had to go to the overflow area in the santa barbara ballroom - the pool deck was nice

i would recommedn this hotel for anyone, especially those who are organizing a convention for more than 2000 people