This place is all about "history". It served as the place to celebrate the Oscars and many other important events that represent old Hollywood and politics. The lobby level is absolutely gorgeous and they have a vibrant bar scene. However, I gave it three stars because the rooms are very dated! the window dressings are about to fall apart, and the room decor is outdated. It almost has a moldy-like smell. I've stayed here a handful of times, and all the rooms I've stayed at had the same problems. The bathrooms are extremely small and some of them have the curtains that will fly away thus making a mess on the floor. The only floors worth staying are 10th and 11th but those are the VIP suites and it's more $$$$. The staff at the front desk were awful. They are not the most knowledgable people and they are not that nice. The valet and baggage guys were great. Although the head valet needs to coordinate the incoming traffic and keep a flow with the lanes. I was stuck several times for almost 20 mins waiting to inch up to the valet lane.

We booked three nights at the Millenium Biltmore Los Angeles after seeing the photos of the lobby and other public areas on their website. Loved the look of the place and decided that our last three days in the US should be something special. We weren't disappointed. Around the foyer areas are many photographs of famous events, movie stars, etc. and you really feel part of the glamour and history of Los Angeles.

Keeping an eye on the hotel's internet rate meant we could upgrade to the Club floor and from the moment we arrived we were pleased we did. Not only are the public areas of the hotel spectacular but the service in the Club lounge area was professional, friendly and unobtrusive.

We needed directions on how to get to the Staples Centre (the hotel is a very easy 15 minutes walk), and the concierge produced a simple map, marked it with a pen and pointed us in the right direction. The next day another staff member pointed us in the correct direction for the Disney Performing Arts Centre. The location is fine for exploring, there's a variety of restaurants near by and you are a close walk to Macy's and other shops. It's also a short distance to the jewellery centre of Los Angeles so there was some interesting window shopping.

We had our very generous continental breakfast (which also included some hot selections) in the Club lounge where the service was excellent and there were newspapers, free access to the Internet and helpful staff who can book tours, organised shuttles or whatever else is needed.

In the late afternoon we visited the lunge area for drinks and canapes (which could have been dinner if one were so inclined), and in the comfortable and relaxed environment found ourselves chatting with a number of other guests for an hour or so.

The room was comfortable, the bed, television, other facilities fine, and the bathroom well appointed. After checkout we sat in the lobby and watched guests arrive while waiting for our shuttle. When a small line formed I was impressed to see someone come out and greet the people waiting, give them a "What's on in Los Angeles" flyer and apologise for the wait. And they didn't have to wait very long.

Only dark cloud on the horizon...our room was opposite the linen store and about 8am several housekeeping staff gathered there and chatted -- fairly loudly -- which we didn't appreciate.
A few days after we returned home we received an online customer feedback asking for our comments. I replied and took advantage of the "any other comments" section to say something about the housekeeping noise. Two days later we received a personal email from the hotel apologising for the inconvenience and assuring us that the matter would be addressed. That's a first for us in terms of customer feedback service!

We would certainly return.

Stayed here for a friends wedding so I received a great group rate for a suite. Probably wouldn't have wanted to pay full price for the room but it was a good room for what we paid. We had a wonderful housekeeper during our stay who took great care of our room even though it got pretty messy with friends in and out during our stay. Had great times in the hotel bar. All the staff I encountered were great. Our room was on the club level so we took advantage of the free breakfast and evening drinks.

This is a tough review to write. This hotel is a grand ol' dame and its common areas are stunning. The historical relevance captures you and you feel part of it. You just don't get to experience a place like this very often, especially on a business trip.

With that noted, my room on the 10th floor, 1026, was roomy enough, well appointed, and quiet. But the floor was dirty and hadn't been vacuumed. I stayed for three nights and the floor remained that way. There was sink splatter on the lower section of the bathroom mirror which also remained there the duration of my stay. I didn't see one housekeeping staff person, not one, in three days. The towels were replaced and the bed remade so I know someone actually visited my room but it was really odd to not see any housekeeping staff around.

I had fun when my business meetings were done and explored the hotel. The former lobby area is really beautiful and decked out for the holidays. I was too late for the afternoon tea service (2-5pm) but that sounds great! I met a hotel employee in the former lobby who had been working at the Biltmore for 16 years. He described a flood that occurred there just a couple years ago and in the process of cleaning the moisture damage, they discovered light fixtures they thought were tan were actually nicotine stained. When the staining was removed, a beautiful aquamarine color emerged! He was obviously proud and happy to work there and took the time to discuss the hotel's history and his experience there. Wish I could remember his name as I'd be happy to put it here in the review.

Overall, I enjoyed my stay very much but my accommodations could have used a good sprucing up!