My husband and I booked a room for at the Millennium Biltmore Hotel Los Angeles on line for December 31st. We later added a New Year's package (including dinner, a party, and breakfast.) Upon arrival, the reception desk had lost our reservation, and offered us a significantly higher price. (A very professional marketing manager was helpful in making sure that they respected the original, printed price.) Our 11th-floor (smallish) room had a comfortable, king-sized bed. We arrived for dinner at 7:55 pm and left over 3 hours later, NOT because we were lingering over the meal, but because Smeraldi's had the worst service we have ever experienced, especially with a prix fixe menu! Everyone around us was either complaining to the Manager or simply leaving before completing their meal. The food was acceptable, but there were billing errors. The New Year's party following was fun, with Latino dance music and champagne at midnight. Happy 2008, but not to be repeated in 2009. By the way, downtown LA is a great place to walk around.

My problems with the room are; the bed, Room 659 (or 569.. i forget) DID NOT have a king size bed like i requested. It looked more like a full. I asked for a smoking room and could NOT find an ashtray. Besides the shower handles that felt like they were going to come through the wall.. water pressure was miserable! And the toilet.. looked like something you see in jail movies.. didn't even have a cover. I realize the Biltmore is an older "classic" hotel, but i've seen nicer rooms at budget motels. Anyhow, I don't feel like i got what i paid for. In the hotels defense.. I was in a hurry and did not have time to allow them to address my concerns.

Do not stay! Don't pay attention to the photos or anything you read that makes you think it is worth the price. Before I arrived I call the night Supervisor to confirm my reservation. "I will tell you what you what the room will be..just listen" as she barked the difference between adjoining and two rooms next to each other. Very rude. The other comment I got when I called and said that the hotel had mixed reviews online was..."those people should not complain, it is not like they are going to live here."

Management needs to read the comments and respond..or just change the management.

The stay just confirmed it all..run the other way!!!!

Please do not stay at this hotel. I cannot believe they are still in business. I checked in on Sunday night on thanksgiving week. 15 min later I wanted my car so that I can park outside of the hotel since their parking fee is $35 a night. When I got my car back, my car was damaged. They told me to fill out their accident report and told me someone will call me back. Next day no one called me so I complaint at front desk. They told me that is none of their business, as parking is outsourced to different company. Until today 2 weeks after thanksgiving, I still not have received any call from them. I might have to fix the car myself out of my insurance. Very unprofessional and they do not care about customers at all.