Rooms were okay. Didn't receive wake up call, only found two towels in room, and had to call 4 times to eventually get them. Food service took in total 21 1/2 hours. Amenities were okay, except bowl of ice cream with cookie was $8. Wouldn't stay here again. Also, room looked out over freeway.

We stayed here for 3 nights on the way back to the UK after a holiday in New Zealand. The location is ideal, being on Sunset Boulevard, but we hadn't taken into account that it was directly overlooking the Freeway. It didn't bother us at all in fact, as we were in the rooms at the top of the hotel, the spa section, so it was reasonably quiet. The rooms are clean and spacious. I would suggest the pool side rooms with a balcony, as the quietest and prettiest views.

The staff were friendly and helpful and we enjoyed the excellent service and good food in the restaurant at breakfast and one evening when we dined in.

The pool is great and our sons spent most of our stay in it.

The valets were very obliging about taking us up the hill in their golf buggies, if the courtesy bus wasn't there.

Overall, a happy experience in a friendly, well run hotel.

We recently spent six nights at the Luxe, located off Sunset Blvd. and the 405 Freeway. As we frequently travel with our small dog on business we were pleased at their "open dog" policy and had no complaints about how we were treated. We booked a Junior Suite (a large room with a seating area - no doors in between). The room was comfortable and had an open sliding door to a grassy area outside - perfect for walking the dog and relaxing outdoors. Rooms and grounds appear well maintained. Service was enthusiastic and very polite, but somewhat spotty - our bags took about an hour to arrive from the main lobby. Wireless internet - there is no wired internet - is spotty and cannot totally be relied upon.

There are two main problems with the hotel. The first is that it is located up a steep hill right off of Sunset Blvd. This means that joggers and dog-walkers will have a hard time. We drove about a half mile to a less trafficked area for exercise.

The second problem is that the hotel is on two separate levels, separated by quite a bit of steep hill. The main lobby and some rooms are located in the lower level. Another set of rooms, including ours, and the spa are located at an upper level. The only connection between levels is walking up and down the hill on a road, waiting for a sporadic hotel shuttle ride or driving up and down and having the valets handle your car. As we had a lot of business to do at the lower level - we were interviewing prospective staff in the hotel bar and restaurant areas - we found this very inconvenient.

On the positive side, location is excellent for driving. The hotel is one minute from the 405 freeway and quite near some excellent parks - including the little known but lovely Will Rogers State Park.

We would return to this hotel again, if we could make sure we were given a room on the lower level

I have just returned from a weeks break at the Luxe and thought it was v good. Having read the rather mixed reviews here I was a little anxious, however, I was pleasantly surprised by both the hotel and the service.

The room was extremely spacious and spotlessly clean. The decor is nice and quite simple and stylish - certainly better than most US hotels I have stayed at in the same price-bracket. The pool area was also very nice.

I found that all staff (valets, front-desk staff, housekeeping, room service) were friendly and efficient. I never had to wait long for my car to be brought round and the valets recommended me some great routes to drive in the hills above LA. Housekeeping staff were also very good and my room appeared to be cleaned about 3 times a day.

I did not eat at the hotel restaurant, however, I did order room service for breakfast and snacks. I found the food to be of a decent quality, good portions and also reasonably priced.

Personally, I thought the location of the hotel was v convenient - particularly with the 405 freeway being so close-by. A few things to note: there is not really anything within walking distance, parking is $22/day, and Freeway noise is faintly audible in the room.