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“Thanks for an Amazing Time in L.A.” 5 of 5 stars
Review of Luxe Sunset Boulevard Hotel

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Luxe Sunset Boulevard Hotel
4.0 of 5 Hotel   |   11461 Sunset Boulevard, Los Angeles, CA 90049 (Westside)   |  
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Ranked #25 of 322 hotels in Los Angeles
Kansas City, Kansas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Thanks for an Amazing Time in L.A.”
5 of 5 stars Reviewed March 26, 2013

This was our first trip to L.A. so we were looking for a place to stay that was central to most of the attractions we wanted to see. The Luxe Sunset was the perfect location situated right off the highway. The staff was incredibly friendly, helpful and very professional. A few staff members that stood out were Jessica, Chris, Agne, Kami (007) and especially Sheldon. Sheldon drove us to a restaurant/shopping area three different evenings and was very helpful with recommending places. When he picked us up at the end of the evening he asked us how it was and took interest in our evening....soooo nice! We loved Sheldon! :) We stayed in the spa building and found it no problem getting a ride down the hill when needed...this is a service of the hotel anyway. The room was extremely clean and spacious. The Luxe is also very family friendly hotel which helped since we had our 16 yr. old daughter with us. We would definately stay at the Luxe Sunset again when visiting L.A. and will highly recommend your property to friends/co-workers. Thanks for an Amazing Family Spring Break!

Room Tip: We loved the spa building because of the pool and the work-out room. It was very quiet and the view...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly H, Director of Operations at Luxe Sunset Boulevard Hotel, responded to this review, April 12, 2013
Dear Laura S,

Thank you so much for your complimentary review! We are delighted that you chose us for your accommodations on your first visit to the Los Angeles area. I will most certainly pass on your wonderful comments to our staff, thank you for mentioning them by name. We all hope to welcome you again soon and look forward to making Luxe Sunset Boulevard your "home away from home"!
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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California
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 26, 2013

We actually had some issues regarding charges and service but the manager went out of her way to remedy the situation and made no excuses. She obviously wants her guests to be happy with their stay. This is refreshing ! Things to keep in mind; $25 parking charge , no jacuzzi, right off the highway which is convenient but noisy so bring earplugs, well appointed rooms with many amenities. Overall this is a beautiful and peaceful hotel and now that we know what to expect and that the management takes such good care of their guests, we will be back.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

My friend and I chose this hotel because she was attending a summit here, and it turned out to be an amazing experience!! What really makes the Luxe Sunset stand out is the staff; in fact I have never been at a hotel where the staff has been as consistently accomodating and friendly as the Luxe Sunset. From parking to reception to the restaurant, every employee was great and genuninely warm! The service alone made me feel pampered, but on top of that the rooms and amenities were also top notch. Excellent hotel, I will definitely stay here again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
1 review
4 of 5 stars Reviewed March 24, 2013

Perfect location and hotel for us. We were visiting colleges in LA, and UCLA was just down the road; a complimentary ride from the hotel! Our spacious room was clean and ready when we arrived, and we heard no highway noise. We enjoyed our meals at the hotel restaurant and found the prices to be the norm. Rita, at the reception desk, was incredible helping us with restaurant suggestions and reservations. I would definitely stay there again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 23, 2013

Checked in around 4 and went to my room. Room description says there is a balcony; I paid about $30 bucks more for it. There is no balcony in this room. Called the front desk: they said, oh, only a couple of the rooms of that class don't have a balcony. If you want to wait 45 minutes we can put you in one with a balcony. After several hours in traffic, no, I do not want to wait 45 minutes to get the kind of room I reserved. Perhaps the room description should not promise a balcony since customers like myself will be disappointed when they don't get what they paid for.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly H, Director of Operations at Luxe Sunset Boulevard Hotel, responded to this review, March 26, 2013
Dear franktraveller,

I would like to take this opportunity to apologize for the experience you had with us. I can assure you that this is not typical. I have reached out to you privately to discuss this matter in detail and hope to speak with you soon. Please know that we pride ourselves on our personalized and genuine customer care and I would greatly appreciate the chance to prove this to you.

I look forward to speaking with you!
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Tampa, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 20, 2013

Absolutely loved this hotel. In a 400 square mile city, this hidden oasis, with candle fragrance, lush landscape, pristine grounds, clean lines, peace inspired rooms, and warm staff was quite a surprise. The food and wine choices are excellent. This boutique hotel won't disappoint you.

Room Tip: I enjoyed staying in the main building as no shuttling was required.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly H, Director of Operations at Luxe Sunset Boulevard Hotel, responded to this review, March 23, 2013
Dear cherylyvonne,

Thank you so much for joining us and your wonderful depiction of our property! We strive to create a tranquil escape in heart of a big city for our guests. We are pleased that you had such a good experience and we look forward to welcoming you again soon!
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Santa Monica, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 15, 2013

Luxe Summit Belair -Excellent Location, Excellent Value, Lulu Juarez - you are great! thank you, The Reception staff were very friendly, Valet parking efficient, Location is near everything in West LA and near to Santa Monica, Bev Hills and the 405 freeway. Although this is not a destination hotel, it is very reasonably priced and its location make it an excellent choice. Lulu Juarez manages the guest services and maid services, and she made the stay personal. She was always checking in on the family and making sure the rooms were in turned over promptly. The rooms are as nice as the 5 star hotels in Santa Monica and way less in price. The rooms are clean. By the way- the breakfast and the bar are fantastic, We use this hotel all the time. THANK YOU

Room Tip: Quiet room near the pool , west and north facing
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly H, Director of Operations at Luxe Sunset Boulevard Hotel, responded to this review, March 23, 2013
Dear Philip A,

We truly appreciate your endorsement of our property! It was a pleasure having you and your family spend such a special occasion with us. We couldn't agree more with your description of Lulu Juarez. She is one of our most tenured and treasured employees. The entire team looks forward to welcoming you again soon!
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Additional Information about Luxe Sunset Boulevard Hotel

Address: 11461 Sunset Boulevard, Los Angeles, CA 90049
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Los Angeles
#13 Luxury Hotel in Los Angeles
#13 Business Hotel in Los Angeles
#25 On the Beach Hotel in Los Angeles
#31 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxe Sunset Boulevard Hotel 4*
Official Description (provided by the hotel):
The Luxe Hotel Sunset Boulevard is an in-town boutique resort, situated on seven secluded and beautifully landscaped acres in one of Southern California's most accessible and exceptional locations. Located at the entrance to the exclusive suburbs of Bel-Air and Brentwood and just below the famed Getty Center, and minutes from UCLA, the hotel is at the gateway to Los Angeles and its surrounding communities. The hotel offers a stylish and supremely comfortable California-modern look and welcoming, professional, personalized care. ... more   less 
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Also Known As:
Luxe Hotel Los Angeles

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