I was in LA for 3 days before a work conference and wanted somewhere to de-stress. I liked the location of the Luxe as it was good to get on the various freeways, but would recommend having a car as it's not within walking distance of anything. With a car it's close to everything.
My flight arrived at 7am and the front desk was very good in arranging an early checkin by 10am that morning.
The hotel is split into 2 buildings; 1 where the main reception is and another further up the hill next to the pool and spa. The room I was given was 339 and was not so great.....it was the accessible room right next to the main entrance to the spa building and overlooked the car park and valet stand. It also didn't have a chain on the door which as a single traveller didn't make me feel very safe and was really noisy from both cars and staff talking outside. It was also really musty and dark. Overall not great after a 15 hour flight!
I stuck it out for one night but after having to call down to reception in the wee hours to ask them to shut the front door of the building which was banging in the wind I had had enough! Again the front desk were super quick to move my room and the next one was much better. Up on the second floor of the spa building, balcony overlooking the pool, chain on the door, much less noise.
The pool was beautiful and not very busy at all. Immaculately clean and very well serviced.
The second room I was in was large, clean, very comfy bed and a good sized work area. Really small tv on the wall though which is a bit unusual for luxury hotels who normally have huge flat screens!
I didn't use the restaurant or anything in the main building as it was a bit of a trek down there, but there was a gift shop and a restaurant / bar. Nothing up at the spa building so if you did want to use those facilities, you'd have to walk down the hill.
The hotel is completely valet parking which was odd as they had a massive car park right outside the spa building. In fact when I'd go to get my car, it was parked right outside the building, so the valet just basically gave me the keys. Disappointing that they'd leave the cars out in the sun rather than putting them in their underground parking at the other building and made my question why I was having to pay for valet. Also, when you go down to the main building to check out, you have to leave your car with the valet as there's literally no parking.
For me the making of a good hotel is about how they deal with things when they don't go so well and the Luxe definitely dealt quickly with the issues I had with my first room and were very accommodating with the early checkin. I filled in their online feedback request and almost the next day received an email offering me a free upgrade on my next stay.
Compared to other hotels I've stayed at in LA, the Luxe has large rooms, a lovely big pool, is quiet (if you get the right room!) and the staff go above and beyond. After a rocky start, they recovered well and I would stay again.