I travel to L.A. every couple of months, and have been reluctant to try this hotel due to somewhat mixed , although mostly acceptable reviews.
My wife and I were in town last weekend to attend the Genesis concert at the Hollywood Bowl with clients, so I was looking for something close to the Wilshire Park N' Ride for concert purposes, and also near the Getty Center, where we had lunch the next day. The Luxe (and the Angelino next door) fit the bill, but having had a so-so experience at the latter, I decided to give the Luxe a shot.
I will say that things started out a little rocky. We had a "car/room package" and I had trouble getting the hotel reservations department to respond to my inquiries for confirmation and pickup of the car. After too much effort on my part, things were finally sorted out the day prior to my arrival. (General Manager-this is the one department that needs to get it's act together!)
Arriving on Sunset Boulevard, a tiny sign--easily missed--in front of an equally well-concealed driveway, leads uphill to an pull-through entry court for valet parking. Clearly, this is NOT "The Peninsula," however, they have done a decent job updating an old but spacious facility. Like other reviewers, I do think they could use a bit more "polish on the apple"--this was an "IKEA quality" re-do, not "Roche-Bobois;" although that is clearly the look they are going for. The lobby and entry areas look very promising, with nice decor and lighting. Very chic. But how about replacing the old steel room doors, mouldings, and bathroom fixtures? These have a "patina" of use that draws attention to what hasn't been updated. The long and overly dark hallways to the rooms are trying for a "cool attitude," but really come off as long and overly dark. That is a shame because all of these things consprire to cheapen an otherwise stylish decor.
The biggest issue I have with this hotel is in the details; for example: it's nice idea to have HD flat screens mounted on the walls...but there isn't an HD signal coming to them so every channel looks distorted due to the expanded aspect ratio of the flat screens...springing for HD service would solve that. Our room had an ill-fitted front door that would not close tightly, letting in lots of noise from the hallways. Walls, as others have mentioned, are a bit thin but noise from adjacent rooms is not that obtrusive.
That being said, all the basic ingredients for success are present: the rooms have lovely new carpeting, nice decor, good bedding, decent baths, and are huge! The grounds and common areas, especially the outdoor seating areas for the lounge and restaurant, are lovely. One would not realize the 405 is 200 feet away unless on the fringes of the property. The valet parking was very responsive and at $22 is well below the rate for most hotels in L.A. (As for those who've quibbled about tipping the valets repeatedly...go stay at a Motel 6, for god's sake!) This is is L.A. get over it. I practically had to stuff money in their hands as it was; they all seemed reluctant to accept a tip.
The restaurant is small but well-appointed. We had good service and a leisurely breakfast there, although the kitchen did not seem to know what eggs "over easy" are supposed to look like. Prices are reasonable for Los Angeles.
The true highlight here is the staff, which from the front to the back of the house, were absolutely warm, gracious, and helpful. No L.A. attitude here. We arrived a bit early and were offered a complimentary glass of wine while waiting for our room to be checked by the housekeeping supervisor. No less than 3 people called or came by the room to be sure everything was in order. A welcome bag of dried fruit and nuts in the room from the marketing director was a nice touch...it will score her some future business for sure!
I really do intend this as a very positive review. For the location, price, and quality, you'd be hard pressed to touch this elsewhere in L.A. Unfortunately, it's easy to nit-pick the Luxe, because SO much is right that you know a little more money and work invested in the facilities would make this place even finer.
Sure, it's not a 5 star, but you're treated like a 5 star guest. The low-key, elegant surroundings have such a private, "clubby" feel, that you forget the bargain rates and come to expect everything to actually BE 5 star quality. That's how good it is. In the $200-$350 price range in Los Angeles, the location and overall experience simply cannot be beaten. I can honestly say I got way more than I paid for...I can't wait to return.







