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Luxe Hotel Sunset Boulevard: Traveler Reviews


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4.0 of 5 stars 96 reviews
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You get more than you pay for...

Luxe Hotel Sunset Boulevard

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4 of 5 stars
ttocsffej 2 contributions
San Antonio, Texas
Oct 16, 2007 | Trip type: Business, Couples
10/10 found this review helpful

I travel to L.A. every couple of months, and have been reluctant to try this hotel due to somewhat mixed , although mostly acceptable reviews.

My wife and I were in town last weekend to attend the Genesis concert at the Hollywood Bowl with clients, so I was looking for something close to the Wilshire Park N' Ride for concert purposes, and also near the Getty Center, where we had lunch the next day. The Luxe (and the Angelino next door) fit the bill, but having had a so-so experience at the latter, I decided to give the Luxe a shot.

I will say that things started out a little rocky. We had a "car/room package" and I had trouble getting the hotel reservations department to respond to my inquiries for confirmation and pickup of the car. After too much effort on my part, things were finally sorted out the day prior to my arrival. (General Manager-this is the one department that needs to get it's act together!)

Arriving on Sunset Boulevard, a tiny sign--easily missed--in front of an equally well-concealed driveway, leads uphill to an pull-through entry court for valet parking. Clearly, this is NOT "The Peninsula," however, they have done a decent job updating an old but spacious facility. Like other reviewers, I do think they could use a bit more "polish on the apple"--this was an "IKEA quality" re-do, not "Roche-Bobois;" although that is clearly the look they are going for. The lobby and entry areas look very promising, with nice decor and lighting. Very chic. But how about replacing the old steel room doors, mouldings, and bathroom fixtures? These have a "patina" of use that draws attention to what hasn't been updated. The long and overly dark hallways to the rooms are trying for a "cool attitude," but really come off as long and overly dark. That is a shame because all of these things consprire to cheapen an otherwise stylish decor.

The biggest issue I have with this hotel is in the details; for example: it's nice idea to have HD flat screens mounted on the walls...but there isn't an HD signal coming to them so every channel looks distorted due to the expanded aspect ratio of the flat screens...springing for HD service would solve that. Our room had an ill-fitted front door that would not close tightly, letting in lots of noise from the hallways. Walls, as others have mentioned, are a bit thin but noise from adjacent rooms is not that obtrusive.

That being said, all the basic ingredients for success are present: the rooms have lovely new carpeting, nice decor, good bedding, decent baths, and are huge! The grounds and common areas, especially the outdoor seating areas for the lounge and restaurant, are lovely. One would not realize the 405 is 200 feet away unless on the fringes of the property. The valet parking was very responsive and at $22 is well below the rate for most hotels in L.A. (As for those who've quibbled about tipping the valets repeatedly...go stay at a Motel 6, for god's sake!) This is is L.A. get over it. I practically had to stuff money in their hands as it was; they all seemed reluctant to accept a tip.

The restaurant is small but well-appointed. We had good service and a leisurely breakfast there, although the kitchen did not seem to know what eggs "over easy" are supposed to look like. Prices are reasonable for Los Angeles.

The true highlight here is the staff, which from the front to the back of the house, were absolutely warm, gracious, and helpful. No L.A. attitude here. We arrived a bit early and were offered a complimentary glass of wine while waiting for our room to be checked by the housekeeping supervisor. No less than 3 people called or came by the room to be sure everything was in order. A welcome bag of dried fruit and nuts in the room from the marketing director was a nice touch...it will score her some future business for sure!

I really do intend this as a very positive review. For the location, price, and quality, you'd be hard pressed to touch this elsewhere in L.A. Unfortunately, it's easy to nit-pick the Luxe, because SO much is right that you know a little more money and work invested in the facilities would make this place even finer.

Sure, it's not a 5 star, but you're treated like a 5 star guest. The low-key, elegant surroundings have such a private, "clubby" feel, that you forget the bargain rates and come to expect everything to actually BE 5 star quality. That's how good it is. In the $200-$350 price range in Los Angeles, the location and overall experience simply cannot be beaten. I can honestly say I got way more than I paid for...I can't wait to return.

  • Liked — Very spacious rooms, excellent staff.
  • Disliked — A few details overlooked here and there.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 16, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Loved The Luxe

Luxe Hotel Sunset Boulevard

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5 of 5 stars
Carolind 6 contributions
Western Australia
Sep 3, 2007 | Trip type: Couples
9/9 found this review helpful

We stayed at the Luxe from August 4 through to August 11 and we loved it so much we came back at the end of August for another week. We are Australians travelling through LA. Upon hearing that we were returning to the Luxe all the staff were genuinely thankful and kept thanking us for coming back.

The Luxe is a beautiful boutique hotel, very clean and well maintained. We prefer the smaller "no name" hotels and we found this one perfect. The staff are all so helpful and friendly, always say hello to you whether it be the front desk staff to the housekeeping to the valet. As per the previous review we thought $22 parking was enough and didn't tip and we were never treated rudely, the valet were alwasy friendly and we never waited long for the car. Although the room service menu isn't huge the food is nice and reasonably priced. They have a room service menu, and in restaurant menu and a poolside menu - loved getting food and drinks by the pool. The pool area was just really nice and relaxing, never too busy we always got a bed. They refresh the towels several times during the day. The pool is heated so is a nice temperature no matter what time of day and have nice music playing up there (not loud). There is a steep walk to get to the pool from the front of the hotel but they have a golf cart giving rides to and from the pool for those who don't want to walk. They also have a tennis court and provide rackets and balls.

Our room was just the basic room and was very big and roomy. The beds were extremely comfortable and had plenty of pillows. The rooms are just decorated really nicely nad browns and beiges and nice pictures of shells. There is a flat screen TV with cable. They also provide free wifi throughout the hotel, as well as having and "business centre" where you can use computers and printers free of charge. The bathroom was very nice and also roomy. The rooms are kept extremely clean and housekeeping came through everyday. Our room on our first stay was located above the valter parking area but never had a problem with noise of cars or people.

The hotel is located on Sunset Blvd, on the border of Brentwood which is an extremely upscale neighbourhood (mostly gated streets). The neighbourhood is extremely safe to walk through and we regularly took walks to the local shops (called Brent-Air) for milk and such. One time Jennifer Garner was there while we were getting some dinner! (Also, staying at the hotel was Sopranos and Bad Boys actor Joe Pantoliano). The hotel is located directly off the 405 freeway and although it is very close, we could never hear any traffic noise at all. Being close to the 405 means is it very easy access to where you want to go.

The hotel is located about a 10 minute drive to Beverly Hills to the east and about 10 minutes west to Pacific Coast Hwy in Santa Monica. It is in a excellent, safe location and would definately stay here on our next trip to LA (if only we could afford to live in Brentwood we would!). We cannot say enough positive things about the Luxe. On average the hotel was about $200US per night and was well worth the money for the area. To me, safety is extremely important in where I stay and this area cannot be beat. If you find something wrong with this hotel you are the kind of person who will find something wrong with any hotel, no matter the price or star rating.

  • Liked — Everything in particular location
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 01, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Had a great time

Luxe Hotel Sunset Boulevard

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4 of 5 stars
CambridgeHappy 1 contribution
Cambridge
Aug 26, 2007 | Trip type: Couples
4/4 found this review helpful

We arrived on 6th August and left on the 11th and our stay was well above average. The hotel has two sections and we were on the upper level. No problem with bags or car although it is valet parking and being English paying $22 a day includes, as far as I am concerned, the ability to go & come as I please at no extra cost whatever the Yanks say! Room was lovely, quiet and well fitted out although no lift between floors and we were on the top floor of 2. Staff couldn't be more helpful but housekeeping does need to be checked! Staff very helpful and gave us good directions when needed. WE only had breakfast which was well priced and OK on service. The hotel has been well refurbished and the pool was great. My wife & I would certainly recommend the Luxe to all when on vacation to LA..

  • Liked — staff
  • Disliked — housekeeping
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since August 26, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d77827?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Disaster

Luxe Hotel Sunset Boulevard

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1 of 5 stars
Mierel 15 contributions
Santa Monica, CA
Jul 24, 2007 | Trip type: Couples
2/7 found this review helpful

We stayed at the Luxe, a hotel near our home, due to a plumbing problem at our house. When I arrived, the person at the front desk decided, based on my appearance (I came in late, from work, and in informal clothing) that my husband and I should be relegated to a room on the far level of the hotel. I was told I would be driven up, as I was very tired, but when I went to go get the "shuttle," I was told I would have to drive myself up. (My husband and I arrived separately). On the upper level, there was only valet parking, which was fine, but I should have been told that. Also, the parking level was on the third floor, and my room, on the fourth floor . There was no elevator. (I was not told this either). I had to carry my computer and a heavy bag upstairs myself. I had asked for a room with queen beds, and was told there were not any, which I believe was not true. The next day I left in the early morning and returned in a couple of hours. (I had requested and had been given late check-out). I went to sleep. Twice, hotel employees attempted to enter my room, although there was a Privacy hanger placed on the door. Both times, my room door was opened, but the person could not enter since the door was chained. The staff did not respect the sign and the hotel had failed to advise staff members of the late check-out. After complaining, more than once, the hotel made a partial adjustment on the bill. The hotel is beautiful and new, but we were very disappointed with the poor service and bad treatment on the part of the staff. We hope this was an isolated incident.

  • Liked — The hotel is new, beautiful and clean.
  • Disliked — The staff was inconsiderate, and privacy was not respected.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since June 22, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Luxe-GeneralManager, General Manager
(Management representative)
Oct 11, 2007
Dear Mierel, Santa Monica.
We are very sorry that your experience at The Luxe was less than satisfactory. Clearly we did not meet yours or our expectations. Complete communication is critical, and our staff needs to ensure our guests are informed of the accomodations and services the guest will recieve. Many of our guests prefer our Spa rooms up the hill, where the pool, spa and tennis courts are located. It is a little removed, but the effect of being on 7 acres in the hills of Brentwood, just below the Getty Center, is very inviting. There is no excuse for the lack of service, and we have the staff scheduled and trained to provide the better service than you recieved.
It is inexcusable to not honor a Do Not Disturb sign.
This was an isolated incident and we are very confident that you and our other guests will experience the feeling and service associated with the statement "Welcome Home to the Luxe."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
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Nice, but

Luxe Hotel Sunset Boulevard

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3 of 5 stars
bijou2006 16 contributions
palo alto, ca
Jul 20, 2007
4/8 found this review helpful

Huge room - almost uncomfortably so - for a solo traveler (over 600 sqft); nice amenities; separate shower booth, etc.
The hotel consists of 2 building (main and the spa tower). I was assigned to the latter, and you would like a ride from the main tower because of the steep uphill (the hotel does offer a ride).
Internet - can be improved (wireless).
Valet parking - takes long because short-staffed.
Breakfast - need a car to the nearest Starbucks, so you'd probably eat at the hotel restaurant (about $20).
To get on Fwy 405, you need to make a sharp left from the hotel on the busy Sunset Blvd. (coming back to the hotel is no problem).

  • Date of stay April 2007
  • Member since November 11, 2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Luxe-GeneralManager, General Manager
(Management representative)
Oct 11, 2007
Dear Bijou2006, Palo Alto, CA

Thank you for choosing to stay at The Luxe Hotel Sunset Boulevard. Thrilled with your "Nice", concerned about your "but." Our rooms are extremely large, especially our Junior Executive Suites. Our superior rooms are larger than most of the competition on the Westside of Los Angeles. We do offer 24 hours shuttles from our Sunset building to the Spa building, spread out over 7 acres in the hills of Brentwood. Many of our regular guests love the Spa building due to its Urban Retreat feel, with the pool, tennis court and Luxe Spa located there.
The free internet service has been improved and is working very well.
Valet Parking is fully staffed and we do need to ensure they are responsive to the needs of our guests staying on the Spa level.
On your next stay with us we will show you how easy it is to access the 405 by using our alternative Church Lane exit. It emphasizes our advantages in the market, space (including the size of the rooms), locations (Sunset and the 405) and service (nothing is less important).

Looking forward to Welcoming you Home to the Luxe.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $258 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Luxe Hotel Sunset Boulevard Address

11461 Sunset Blvd., Los Angeles, CA 90049