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“Decent. Maybe the front desk service willbe better next time.” 3 of 5 stars
Review of Omni Los Angeles at California Plaza

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Omni Los Angeles at California Plaza
4.0 of 5 Hotel   |   251 S Olive St, Los Angeles, CA 90012 (Downtown)   |  
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Ranked #4 of 324 Hotels in Los Angeles
Clarksville, MD
Top Contributor
126 reviews 126 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
“Decent. Maybe the front desk service willbe better next time.”
3 of 5 stars Reviewed December 8, 2012 via mobile

Location is in business district, far from decent shopping and most sights, but good if you are visiting a nearby business. Concierge was average. Front desk staff poor. Club level staff excellent. "Sunday" is the woman's name up there and she is very helpful. Rooms are average. Food is okay. If it wasnt for the woman at the front desk in the morning, this hotel might have gotten four stars.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, December 10, 2012
We appreciate you taking the time to provide us with your comments, and would like to sincerely apologize for the experience you had with our Front Desk and Concierge staff. We pride ourselves on the quality of service we provide, and we have obviously failed you in this regard. Please know that we have discussed this with the appropriate department heads, and will be re-training our staff on proper service protocols. We hope to have an opportunity to welcome you back, and provide you with the service we are known for.
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2,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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Tel Aviv, Israel
Top Contributor
85 reviews 85 reviews
45 hotel reviews
Reviews in 51 cities Reviews in 51 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 7, 2012

I stayed in Omny hotel in downtown L.A. It's is just excellent. Great room, huge bad, very high (they should consider to put an in room ladder to climb it). Breakfast is great service is very good.
As it's a working/office area there are many places to eat on lunch time. They are all closed by 6-7 P.M (except one bar-restaurant) and on week ends. Very close to Disney concert hall.
Otherwise, it's downtown L.A, not the best area to hang around in the evening although I did and felt ok.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, December 10, 2012
Thank you for taking the time to share your feedback on your recent stay with us. We are happy to hear that your stay exceeded your expectations. We look forward to your next visit.
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Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 6, 2012

This property is in a great location, only 5 mins walk to Pershing Square train station which we used to go to Universal Studios Hollywood rather that hire a car. The rooms in the hotel are very spacious and the beds are soo!! comfortable. If you are a Select Guest coffee or tea is delivered to your room each morning, so sign up for this programme - it's free to do so. Overall a great hotel would definately stay here again.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, December 10, 2012
Thank you for your feedback on your recent stay with us! We are delighted to hear you enjoyed the amenities that we have to offer to all our guests. We look forward to welcoming you back in the near future.
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Newcastle upon Tyne, United Kingdom
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 3, 2012

We booked the Omni after receiving a discounted rate offer via email. On arrival we were given an upgraded room and as we had a birthday there was even a card and slice of cake. The room itself was spacious and comfortable with a view of California Plaza. The bar is open until 2am and has a late night food menu.

We will certainly stay at Omni on our next trip to LA!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, December 5, 2012
Dear rdslight,

Thank you for sharing your comments! We are delighted to hear you had an enjoyable birthday celebration. We look forward to having you back with us soon.
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Bryn Mawr, Pennsylvania
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 26, 2012

I normally stay at the Hilton LAX but decided to stay here because it was affordable and fancy. I stayed here with my family in a double bed room. The beds were very small and that is an understatement. I would recommend getting a king and cot room. As a warning ahead of time, the parking is expensive at $40 a day but the location is great. They are extremely polite and offer great service. The wifi is fast and free. Overall, it was a great stay.

Room Tip: Double rooms have very small beds.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, November 28, 2012
Dear mediaspork,

Thank you for your feedback! We are sorry to hear that our guestrooms did not meet your family needs. In addition to the guestrooms with two double beds, we do also offer guestrooms with two queen beds at a different rate. We are happy to hear you enjoyed your stay overall, and hope we can exceed your expectations on your next visit to Los Angeles.
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San Ramon, California
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 25, 2012

We stayed at omni California Plaza on the Nov 20-22 at room 1009. My request was simple, just clean and quiet. The first room was signed at 1304 which is facing the busy street. I called the front desk and they immediate move us to other side of hotel room which is facing the business building. I still can hear some music from the restaurant area but it was stop around 10:30 to 11:00pm.

The pro:
1: good service and very fair price. You got what you paid.
2: It is very close to downtown area.
3: Hotel room(bed area) seems keep clean

The cons:
1: The bath room shower area was pretty old. the tile was old and the area was very tiny.
2: not fancy deco, just OK. nothing to be excited.

Warnings for travelers toLA
One of my husband iphone which was put in the center harm box of our rental car. It was missing ....
there were only 2 possibility: missing in hotel valet or korean BBQ in korea town valet. We don't think is hotel valet .... but just want to remind all of travelers, please don't leave your iPad, iPhone in your car when you travel to LA. Most hotels or restaurants are all valet parking.

Room Tip: High floor and not facing to the street
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, November 28, 2012
Dear justteresa,

Thank you for taking the time to provide us with your feedback on your recent stay with us! We appreciate your comments so that we know how we can further improve our service and products to our guests. We hope to have that opportunity to welcome you back again.
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Brussels, Belgium
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 21, 2012

There is no slipper in the room,there was machine to make coffe but the secound day they did'nt put coffee pad and tea bag in the room!!!!
The location is calm and far away from everything,food are very expensive in the Hotel but the personel are very kind and helpful

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, November 26, 2012
Dear MonaM,

We apologize for failing to refresh your guestroom. Our Housekeeping director has been informed of this discrepancy, and will ensure that our staff is properly re-trained. We are happy to hear you were still able to enjoy your visit, and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Los Angeles at California Plaza

Address: 251 S Olive St, Los Angeles, CA 90012
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Los Angeles
#3 Family Hotel in Los Angeles
#3 Spa Hotel in Los Angeles
#3 Romantic Hotel in Los Angeles
#3 Luxury Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Los Angeles at California Plaza 4*
Number of rooms: 453
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Also Known As:
Omni Los Angeles At California Plaza Hotel Los Angeles
Los Angeles Omni

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