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“Great hotel and service” 5 of 5 stars
Review of Sheraton Los Angeles Downtown Hotel

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Sheraton Los Angeles Downtown Hotel
3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)   |  
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Ranked #129 of 324 Hotels in Los Angeles
Geelong, Australia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Great hotel and service”
5 of 5 stars Reviewed October 9, 2013 via mobile

We stayed here at the beginning and end of a tour. The first night our room was fresh and looked newly renovated. When we returned for two nights we got another room that was really tired, including a large crack in the hand basin.
That is the end of the negatives though! After reading some reviews we were worried about the hotel, however we found the staff to be really friendly and helpful. Nothing was too much trouble. Our excess luggage was held for the week while we were on our tour, advice was freely available on transport and nearby shopping. Breakfast was good and wifi was fast even if it was only free in the lobby.
The rooms were older and the second tired, however they were really clean and the beds and pillows the most comfortable in our 6 weeks travels.
Having a Macy's and a post office joined to the hotel and a Starbucks in the lobby was really convenient too! We walked around the nearby streets during the day and felt quite safe. The hotel was opposite a metro station too!
In all a great reasonably priced hotel!

Stayed September 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, October 16, 2013
Thank you for sharing with fellow TripAdvisor fans all that the hotel and location have to offer. Our upcoming transformation will clearly address the brief concerns you had on your second visit while our great service will remain in place throughout. Thank you for taking the time to write and we look forward to welcoming you back soon. Jonathan Litvack, General Manager
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864 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sao Paulo, SP
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 8, 2013 via mobile

Location is perfect. Lots of restaurants, shops and drugstores nearby. Hertz in the lobby. Car essential if one wants to get out of downtown. Lobby confused (different levels). Employees indifferent. Talking a lot between themselves ignoring guests.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, October 9, 2013
Thank you for pointing out that our location is key and in the heart of downtown Los Angeles. It is nice to read that you found it easy to get around and access all that we have to offer. That said, I apologize that our associates did not provide you with the warm welcome that we are known for; it is not typical. As for the lobby location, this will be addressed during our 2014 rejuvenation and will definitely improve upon the feel. In the meantime, we look forward to welcoming you back on a future visit. Stay well, Jonathan Litvack, General Manager
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Olalla, Washington
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed October 7, 2013

I recently attended a professional Medical Conference held at this hotel and felt welcomed and appropriately cared for. The conference facilities were very good; comfortable seating, adequate sound, catered lunches and dinners during the conference were tasty and nicely presented.
The hotel staff were outstanding and to be commended, from the servers and housekeepers to the receptionists and concierge. Without exception I found the staff to be kind, professional and generally helpful.
The rooms were comfortable and clean although lacked what I would consider a fairly standard provision of a mini fridge and microwave. They did provide for a quality complimentary cup of coffee or tea (self made in room) to get our day going. (for which I am grateful!)
The public transportation options were easily accessed for local exploration and adventures. There were nearby eateries that were quite good. However on Sunday it seems that nearly everything in the neighborhood was closed! Including the hotel café...which would have been good to know ahead of time in order to plan appropriately.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, October 9, 2013
Thank you for your kind comments and sharing with fellow TripAdvisor fans that The Sheraton Los Angeles Downtown is a great place to stay. Whether you are here to play or work, our associates understand what great service is all about and our location is second to none. I apologize about the offerings on Sunday and will certainly use the feedback to improve upon what we can provide as well as how we communicate. That said, I am glad that your overall experience was very good and look forward to welcoming you back in the future. Remain well, Jonathan Litvack, General Manager
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New York City, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2013

Stayed here for a biz trip in Sept 13. Great, great staff, friendly (Leonard was particularly gracious and kind) It's a chain, of course but does have a little bit of charm, lobby due for a renovation, but rooms are nice, comfortable. Best part, it's location in downtown, attached to a mini-mall (Macys*) and walking distance to lots of stuff; restaurants, (Sugar Fish, great sushi), bars, starbucks, etc. And when do get to walk to anything in LA, that was refreshing and never knew there was so much downtown, aside from LA Live.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, October 9, 2013
Thank you for the "shout out" to Leonard as it is our associates that set us apart. We will begin rejuvenating the property in early 2014 and are confident that the changes will truly improve the guest experience. In the meantime, we are centrally located, provide exceptional service and have all the charm of a downtown hotel, as you referenced. We appreciate your loyalty and wish you continued safe travels. Jonathan Litvack, General Manager
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Maputo, Mozambique
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2013

We´ve stayed in the hotel at the club level for 10 nights in August and we´ve enjoyed our stay very much. The hotel is well located in downtown LA as far as public transport is concerned. Despite the hotel is a bit old, the room looked nice and clean. The staff is very friendly and helpful to assist us in finding the best places in LA to visit. The fitness gym at the top of the building is well equipped and have a nice view of LA. Unfortunately, pets are allowed in this hotel and the club lounge is too small, being crowded everyday for the breakfast. In addition, we´re not able to have Wi-Fi in the room, but we´ve used the free Wi-Fi at the hotel lobby.

Room Tip: Rooms on the club level on top of the building are bigger and quieter.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, October 9, 2013
Thank you for sharing your kind comments as it relates to our service staff and location. Our associates really do set us apart and are the reason that guests continue to enjoy their experience. As you referenced, we are due for a rejuvenation which will begin in early 2014. This will impact the areas you touched upon and truly improve on the guest experience. In the meantime, we appreciate your loyalty and look forward to welcoming you back again soon. Travel safe. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 28, 2013

I stayed at this hotel mainly because its right next to a metro station, a shopping center, and a post office, all of which caters to my needs. However, despite that, this Hotel and the service that it gives to its customers is utterly disappointing

Check in: We check in at around 10pm after our train arrived. Everything is fine and dandy and we were up to our room in less than 10 mins. Since I was a SPG member, we were given the 20th floor which is good as high floor was requested. Lifts do not take that long to come.

Room: Room was adequate and the bathroom was big but had only 1 set of amenities for 1 person. It was a double bed yet there was only 1 bath towel etc....

Housekeeping: Towels from the night before were left behind for no reason given, apparently they may have forgotten to clear it or refuse to clear. We did not use the green card however. Furthermore, They knock on our room thinking we had check out which we didn't.

Guest Service: We requested for extra complimentary water but was refused saying the maximum we were allowed to take was only 2 bottles of water per day. That shocked me as I have never heard or seen this before in any hotels I stayed in and the last Sheraton I stayed in a day ago, Sheraton Seattle. I was adequately provided with ample amounts of water when requested

Concierge: Many things went wrong with this concierge during my stay. Firstly, I asked for public transport directions to the Premium Outlets and was given directions for a 1 hr bus ride plus a 26 min walk from google maps. Apparently, the concierge staff has never went to the Metro website for something called a trip planner. Which i did after finding out i had to walk 26mins after taking a 1hr bus ride and guess what? There was a direct bus there and just 2 blocks from the hotel which stops right outside the outlets.. And another option that should be given was the free shuttle bus from Union station, but no, he didn't suggest that too.

Furthermore, when we ask for directions to Disneyland, he starts selling his tours and not giving other suggestions like public transport which we may wanted instead of a easy way by paying for the tour. And emphasizes that if we would want to take a cab, it would be 100 bucks. But did he not know that there is actually another way to get there without having to take a cab? I guess not.

The only good thing about this Sheraton is that it can be found everywhere in all Sheraton Hotels. The Answer is the Bed and the link@sheraton. And not forgetting the excellent location. This basically is the only 3 redeeming features that this hotel can offer. I may be an SPG member, but after this experience, I'm staying at the Hilton next time.

Room Tip: High Floor and rooms right at the end provide more views.
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, October 2, 2013
I am sincerely sorry that we missed the mark during your recent visit. It is not typical nor is the idea that we were not succesful in providing service recovery during your visit. That said, I appreciate your kind comments regarding the value of The Sheraton brand and all that it offers. The Link@Sheraton, our Sweet Sleeper bed and valued SPG rewards program are certainly offerings that set us apart. In the end, we value your feedback and we will certainly grow from it. Should you be willing to consider an opportunity for us to recover, please do not hesitate to contact me directly. Until then, remain well and travel safe. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2013

We stayed at the sheraton for 10nights in September and had a brilliant stay! Before we arrived we were a bit worried due to reading some negative reviews about dirty and out-dated rooms and the lifts taking ages to come.

It was to our surprise when we walked through the doors of the sheraton that it was nothing like reviews had suggested. Gustavo behind reception is a great mascot for this hotel! He is very helpful and gave us some brilliant tips about the local area.

I have also read some reviews about the hotel being 'out of the way'. Not at all. Its opposite the road to the metro station and Hollywood blvd is about 15mins on the red line. Perfect. You're out of the noise of hollywood but not too far away.

The area around the hotel is slightly un-nerving at night but nothing like other reviewers were suggesting - thats just LA... you get that wherever you go in Los Angeles. Its certainly an experience. The hotel even arranged for a taxi to pick us up from the LA county fair to bring us back.

To travel around LA is so easy and really cheap compared to the prices in London. Its $20 for a weeks pass and you can go anywhere on the metro, brilliant! Again, Gustavo helped so much with this.

The only criticism id have is the wifi prices if you want it in your room. They're a joke! However, we just used the free wifi in the hotel lobby each morning which suited us.

Finally, the lifts, on nearly every negative review i read, they were complaining about the time the lift took to arrive. I have no idea what they were going on about. The longest the lift took to come was about 3minutes.

We would definitely stay here again when we next visit LA.

PS. The beds are so comfy! I need to buy one now im home!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, October 2, 2013
Thank you for the shout out to Gustavo as well as expressing your satisfaction throughout your stay. We greatly appreciate comments like yours and believe that we make every effort to exceed guest expectations. In the end, your kind words serve as a great reminder that it is our people and service that set us apart. We look forward to welcoming you back again soon. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #129 of 324 Hotels in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Number of rooms: 485
Official Description (provided by the hotel):
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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