Bottom line is this hotel is strictly average -- I can't figure out how people have been so impressed with this place. The rooms are nothing special and in severe need of renovation, as there were lots of scuff marks on walls and furniture, which as others have mentioned, is completely outdated. Plus our coffee maker was broken. And in response to a previous review, yes, the suites are right next to the elevators, which sound like roller coasters flying by. Not sure if the front desk person gave it to us as passive-aggressive retribution. Which leads me to the lengthy time it took to check in (20-30 minutes) and the overall lack of friendliness of front desk staff. I don't think I've seen such unhappy staff at another hotel, which is saying a lot. So where are all these fabulous staff other reviewers are talking about?? Luckily we were only staying one night and paid a discounted rate. If we had to stay longer and pay the regular rate, we definitely would have changed hotels. The only good thing we found was the Brasserie, where staff was very accommodating and helpful, considering we arrived just before closing and had no problem allowing my husband to order lunch instead of breakfast (plus the sandwich was really good!). The only way I'd ever stay at this hotel again is if the price is right, it's for one night, and we get a room away from the elevators!
- Official Description (provided by the hotel):
- In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more less
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- Also Known As:
- Sheraton Los Angeles
- Los Angeles Sheraton