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“The wrong first impression.” 2 of 5 stars
Review of Sheraton Los Angeles Downtown Hotel

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Sheraton Los Angeles Downtown Hotel
3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)   |  
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Breakfast for 2 Included
Ranked #117 of 323 hotels in Los Angeles
Portland
Top Contributor
133 reviews 133 reviews
115 hotel reviews
Reviews in 71 cities Reviews in 71 cities
430 helpful votes 430 helpful votes
“The wrong first impression.”
2 of 5 stars Reviewed August 19, 2013

Earth to the front desk...having a Platinum member wait in the express line to check in for 20 minutes is unacceptable. When busy, call a manager out to help. No suite upgrade offered, when I asked they said the suites are next to the elevators and will keep light sleepers up all night.
We had just stayed on club level at the Ritz Carlton, so imagine our surprise to see the Sheraton club level. There were not even waters in the refrigerator during the afternoon. The evening hors d oeuvres were, well, basic to say the least, as was the continental breakfast. Quite frankly, a Hampton Inn has more choices.
The room was comfortable, bedding fine. $28 self parking. Tip to guests, you can park at any of the lots around the hotel for far less. We paid $5 for the day across the street and left our car overnight on the street.
I booked through my corporate rate and plan to tell our corporate travel that there's probably better places to place employees in downtown LA.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, August 20, 2013
I am terribly sorry that we missed the mark on a number of levels and assure you that your experience was not typical. While it will matter little for your past stay, please know that we are undergoing a complete transformation. This will include the Club Lounge that will be relocated to our spectacular 26th floor with city views that are second to none. In addition and before long, all elevators will be modernized and guestrooms will be rejuvenated. Again, I apologize for your recent stay, but hope you will try us again in the near future. The Sheraton Los Angeles Downtown is well positioned to deliver on the experience you've come to expect...Sincerely, Jonathan Litvack, General Manager
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California, United States
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 17, 2013

Great location in downtown ,Ricardo on the front desk was amazing.we had the breakfst at the hotel and it was delicious,the room was clean and with a great view. We don't have any problems with the elevators.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, August 19, 2013
Thank you for the shout out regarding Ricardo and your arrival experience. We greatly appreciate you sharing your favorable guest experience with fellow TripAdvisors fan and we look forward to welcoming you back again soon. Stay connected....Jonathan Litvack, General Manager
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1 review
2 of 5 stars Reviewed August 15, 2013

The parking is very confusing! The people that work at the front desk were very snobby. Dont even bother going if you arent a woman/man of high class. They only cater to the people who look of higher class. We got treated horribly by the people at the front desk ! Not to mention it is very confusing! Self parking was expensive and confusing! Finding a way to get into the hotel after you parked was horrible. We ended up going through the mall with our luggage. Dont even bother going. Would never stay their again!

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, August 19, 2013
I am terribly sorry for your recent guest experience. While parking garages can be a little challenging in general, I am sorry that ours created such an issue. In addition and while I believe we missed the mark greeting you upon your arrival, I will share your comments with the team. Thank you for providing us with the feedback from which we can improve. Travel safe, Jonathan Litvack, General Manager
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Punta Cana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 14, 2013

We had a great week staying at this hotel!

The staff was helpful at all times helping us with directions and tips about the city, very kind.

We had the breakfast at the hotel every morning and it was delicious, also had tried room service several times and they were awesome!

The room was very clean and the maintenance perfect despite being and old property everthing looks neat!

The view and the locations is just perfect, just across the street you find several restaurants and stores. The subway is also located there!!

I will definitely go back to Los Angeles to stay there!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, August 15, 2013
Thank you, thank you! You certainly highlighted every special attribute we own and/or offer. From the perfect location to our amazing associates; it was great to read that we got it right on all accounts. Thank you for sharing with your fellow TripAdvisor fans and we hope to welcome you back again soon. Travel safe and stay connected. Jonathan Litvack, General Manager
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Caguas, Puerto Rico
1 review
4 of 5 stars Reviewed August 13, 2013

I'd like to give thanks for the excellent service given by Mrs. Maria Linares, room service (cleaning, etc.) She did her job in joy and was very happy to be of service to us. I hope Mrs. Linares gets this message. On the other hand, the Front Desk people need to know what they are doing. Had to ask the Front Desk Manager to clear up an inconvenience.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, August 15, 2013
Thank you for the shut out to Maria; I promise we will celebrate internally. It is great to read that our associates go the extra step and accept that there are ocassions we miss the mark. On that note, we will most certainly take your feedback and review with the team. In the meantime, thank you for your kind comment as we look forward to welcoming you back again soon. Stay connected. Jonathan Litvack, General Manager
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Toronto, Canada
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 13, 2013

We stay at the Sheraton all over the place and we were extremely disappointed with this hotel. The internet and food is extremely expensive and not good (slow internet, cold food). The television selection is not good at all. We ordered a movie and it came in fuzzy the entire time. The maid barely even made our bed. We left towels on the floor and they were not taken or replaced. Our garbage was left in the hallway outside of our door. The view was really horrible. We asked for an upgrade because we were on our honeymoon but all we were given was a preferred guest room - which we already should have gotten as I have a preferred guest account.

The girls at the front desk were mostly nice but did not give good information and always seemed to want to rush us away.

It was really disappointing. The only good thing about this hotel is the location. It is very close to the subway and to many restaurants.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, August 15, 2013
On behalf of the hotel, I am sorry we seemingly missed the marked during your recent visit. The location is second to none and the hotel's rejuvenation will place it as best in the market as well as make it a Flagship property for The Sheraton brand. I offer that you contact me directly to discuss further and work towards resolution. In the meantime, thank you for writing and we hope to welcome you back soon. Jonathan Litvack, General Manager
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Houston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 13, 2013

The only thing about this hotel that makes it four-star is that is has a lot of pricey add-ons that aren't necessarily worth the cost. You'll pay $28 for self-park, which is disconnected from the hotel and you'll have to pull your luggage through a shopping mall. You'll also pay another $12 for Internet service in which the signal strength was almost nonexistent in my room. Make sure you ask for a room with strong strength at registration, though it should be a given that ALL rooms have a strong signal. I had to be moved from one room to another because of this. The remote control on the TVs in two rooms did not work without almost getting up next to it to change the channel. Even worse, it took four phone calls to the front desk to get a "technician" to come to the room.

The front of the hotel needs some "curb appeal." It appears outdated and a bit unkempt. The same thing can be said for the room interiors -- a bit outdated. This hotel should be a solid three-star, but certainly not a four. The hotel staff excuses almost all of these shortcomings by continually talking about an upcoming renovation. An upcoming renovation doesn't serve current customers.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, August 15, 2013
I am truly sorry that you felt the charges for parking and internet were above what you anticipated or would have expected. While we are priced competitively, we understand that it does not ease the burden of the expense. That said, our associates are our ambassadors and typically do better in service recovery when an issue is identified. In the end, our transformation will secure consistency in many of the concerns you touched upon. We hope you will return in the future to experience the property fully rejuvenated. Until the, travel safe and stay conned. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#75 Business Hotel in Los Angeles
#117 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Official Description (provided by the hotel):
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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