I frequent Sheraton properties and we stayed here for one night while in town for a Dodger game. We had just checked out that morning from the Sheraton in Santa Monica and in comparison this one was very disappointing - both in the service from the staff AND in the room amenities and condition
- The rooms are clean and spacious
- Comfortable bed and pillows
- Complimentary coffee maker w/Starbucks coffee
- My early 2pm check in was granted
- No vent in the bathroom (the other Sheraton did)
-Carpet had what looked like burn spots and just old and worn.
-Outlets were 'blocked' so frustrating as a guest that needs an outlet next to bed for their apnea machine and for a fan (the other Sheraton had 2 convenient outlets next to EACH side of the bed)
- No HOT water at all during our stay. The water is only warm-to-cool. When I mentioned it at checkout, the clerk's reply was "Oh I have not heard that from any other guests, so it must be just your room" and then continued to process my checkout. Very lacking in her empathy skills in her 'customer service' position. I was not looking for any 'comp me then' response, but some empathy would have been nice. And as one of my last hotel contacts - she just added to my already disappointing experience at this hotel.
Note: The valet cost is $32 with in/out privileges and the self-park is $28. I would recommend spending the extra $4 for valet for the convenience & wonderful valet service!
- Official Description (provided by the hotel):
- In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more less
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- Also Known As:
- Sheraton Los Angeles
- Los Angeles Sheraton