This review is for business travel. I have been staying at the Sheraton in DTLA for 5+ years. I believe it was previously a Hyatt and rebranded a Sheraton 7+ years ago.
This is a small hotel especially compared to the Westin Bonaventure three blocks up the street, which is huge. If you are not looking for a giant hotel and want to walk around in DTLA, this is a better choice than the Bonaventure. At the Westin you have to walk several blocks. The reasons why are because there is a Rite Aid, a Walgreens, a huge variety of restaurants and several bars directly around the corner from this hotel and they are not very overpriced. In addition, the Sheraton is located in Macy's Plaza, which is not really a great mall but it has a Macy's (obviously), a small food court which really caters to the offices in the building for lunch, and easy parking. The self parking is really amusing because you have to go up a spiral for about 5 floors. And, though the LA metro is not anywhere as extensive than other cities, the 7th street Metro is across the street, so you can get to Hollywood, Universal City/Studios, or some of the beach cities easily from this locaiton.
The staff here are extremely friendly, probably because I come here nearly every week. Victor and Ann definitely make sure that guests are happy. The concierge and bellhop staff is great, I leave a bag here every week, they are really nice to me even though I can't remember names half the time, and nothing has ever been stolen, though they "temporarily" misplaced it, mostly because I lost the ticket for it (it's a small bag).
I have stayed in all range of rooms in this hotel and they are always spacious, clean and consistent. All rooms have a coffee maker. I'm not a huge fan of the A/C here because it only seems to go on hot and cold dial as opposed to a thermostat, but it works and I've never had problems with it. There is a Starbucks and a convenience store in the hotel but its not really needed as Rite Aid is open until very late (3am?)
My only beef with this hotel, which I think is temporary, are the elevators. For the last 5 years, these have been the most amazing elevators I have ever encountered. I push a button, they arrive, and they transport me to 23rd floor in seconds! It was great! But in the last 6 months, I believe the hotel has been taking one or two elevators out of commission for routine inspections and it made the wait a pain. In addition the gym can only be accessed by half the elevators, so this involved situations where I had to either wait for the right elevator, or go down to the first floor and find the right one.
This hotel has a club lounge which has breakfast and evening drinks. Drinks cost money but they have nice desserts and some hot food. This hotel previously had an agreement with LA Fitness for a gym in Macy's plaza, but has recently built their own gym at the top floor which used to be a restaurant called Polaris. The gym is small but has great views and I prefer this because LA fitness closed at 10. The other side of this restaurant from what I hear is currently being rebuilt to be the new Club Lounge, though I have yet to see this.
In short, I choose this hotel when I work in downtown for the convenience (walking distance to shops, restaurants, and work), for the amenities (club lounge and gym) and because the great staff here is always really friendly and remember me. If you are going to be visiting LA for business, this is one of my faves. But as a longtime LA resident, if you are coming to LA for fun, choose a hotel not in downtown - you can stay in a hotel in Hollywood or Santa Monica and take the metro.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.