One of the worst all-time business hotel experiences from check in to check out, and certainly not indicative of the SPG/Sheraton banner. Check-in took at least 20 minutes - I'm not exaggerating. There was one line, and NO clerks. The people in front of me said the clerk went away, and NO ONE came back for 20 minutes as the line grew. When I had to change rooms after unpacking then complaining about the elevator noise, they stuck me in an old room that had not been remodeled. Cruddy bathroom, rusty tub fixtures, and (literally) a warped wooded jerry-rigged trap door not matching the wall paper sticking out of the wall in front of the toilet. And no compassion or offer for to make up for the room change inconvenience -- not even breakfast. The property needs to fix the elevator shafts or close the adjacent rooms and make them ice/vending. No one can sleep next to this property's elevators. I hope SPG considers revoking this property's Sheraton franchise to operate - it is not up to the high quality I come to expect at SPG properties. This was NOT an SPG/Sheraton experience.
- Official Description (provided by the hotel):
- In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more less
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- Also Known As:
- Sheraton Los Angeles
- Los Angeles Sheraton