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“Convention convenience, value” 3 of 5 stars
Review of Sheraton Los Angeles Downtown Hotel

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Sheraton Los Angeles Downtown Hotel
3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)   |  
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Ranked #100 of 318 hotels in Los Angeles
New York City, New York
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Convention convenience, value”
3 of 5 stars Reviewed April 25, 2013

Alternative to the pricier and nicer Marriott and others that are closer to LA Live and Convention area. Air conditioning was lousy in the rooms, even at coldest blowiest setting, confirmed with two other fellow travelers that stayed for same four days reporting similarly stale warm rooms. Keep your curtains closed or you return to an oven and windows don't open. Generally clean, good in-room coffee. Convenient mall access. Recommend for biz travel on a budget. Wireless in room was hardly worth the thirteen bucks. Anemic, slow.

Room Tip: Avoid the corners, too much glass to heat the room and a/c won't keep up.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 26, 2013
Thank you for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 25, 2013

This hotel is tired and is in serious need of a face lift, pretty much all around. Carpets in the rooms are old and god knows what's been 'fermenting' in there. Rooms lack basic amenities, such as a safe or a minibar. WiFi only really works in the lobby. And lastly, be aware of the hordes of homeless people that are hanging out in front of the adjacent shopping mall.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 26, 2013
Dnaiel, thank your for your review and for taking the time to share your thoughts. Sorry that you were not able to enjoy your stay with us.
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Cleveland, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 24, 2013

Hotel is fine. AOK. Nothing great.
Needs sprucing up and facelift.
I generally stay in much nicer hotels than this, but was booked here for the LA Times Book Festival (April 2013).

It's right near a Metro stop that connects to all lines. :)

If you HAVE to stay downtown, this hotel is OK.
It's clean enough, updated enough. Does't "wow" a guest at all.
Attached to Macy's plaza, which is a rather sad shopping center.

Late check-out not available.

We went to the Corner Bakery for breakfast nearly every morning.

No mini bar, no pool.

Beds and pillows were comfy and we slept well.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 26, 2013
Thanks for the comments. We appreciate the time taken to review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 23, 2013

Our hearts sank as we arrived and went down to the underground lobby. However we were greeted cordially and shown to a corner room that was fine if desperately in need of TLC. A lick of paint would have made all the difference. There was no safe in the room and those downstairs we were told were not large enough for a lap top. The poor staff were forever apologising for the condition of the hotel. The furniture in the dining room was from the 1950s but the breakfast was excellent (save for the orange juice which tasted past its sell by date). What the hotel lacks was more than made up for by the staff especially the bar waitress who was wonderful. I suspect that this was once a proud modern hotel. It is in need of a facelift but I would nevertheless have no hesitation in recommending it.

Room Tip: As high as possible. Ask for a corner room - fabulous views.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 26, 2013
Pleased that the warmth of the personal attention was able to compensate for the maintenance opportunities. While things work, we are also pleased of the soon to be announced major renovation. I am sure you will be too!
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southampton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2013

It was with great trepidation that we arrived at the hotel after reading the reviews on tripadvisor but was very pleasantly suprised with what awaited us. The lobby/bar area was very nice,a starbucks and gift shop and bar serving food, good food very large portion sizes not too badly priced. Check-in and bellboy staff were helpful and friendly. We stayed 1 night pre tour and 3 nights post tour and both rooms were large, clean and very nice,ok the decor is a bit outdated but perfectly acceptable. The Mall adjoining the hotel with Macy's, womans footlocker,radio shack etc and plenty of food outlets was good and lots of restaurants in the vicinity and a rite aid and walgreens over the road.
The metro is across the street and we used this to go to Long Beach to visit the Aaquarium and Queen Mary, good value at $5 for a days ticket. Booked a LA sightseeing tour at hotel which was good.I would not hesitate to recommend this hotel to friends and would use again if we are ever back in LA. It seems some people will find fault with anything!
wr

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 22, 2013
Thank you for your positive review, and for the closing sentiment.. It is always our goal to offer a comfortable stay and we are pleased the amenities, service and location worked well for you.
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Arlington, Virginia
Top Contributor
65 reviews 65 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 20, 2013

I stayed 2 nights in the downtown LA Sheraton. It was fine. Staff was nice, and the gym was recently renovated. However, the rooms definitely had that look of needing renovation. The bathroom was large, but very sparse.

I had a car and self-parked in the garage. You go round and round, up and up, without a stop until the 4th floor. It was actually made me dizzy!

For a higher price point, the JW Marriott is a much nicer, newer hotel. But the Sheraton is fine, too.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 22, 2013
Thank you. the soon to be announced major renovation will address your quest for an updated hotel, but we are pleased that the service and new sky-level Sheraton Fitness met your needs.
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Austin, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 18, 2013

Wish there was a better sense of this place. The hotel is okay, but the location is not so great. Downtown LA still has a ways to go to be a safe urban area. Nearby restaurants were good, but had to take the subway to the convention center--9 long blocks.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 22, 2013
Maggie, thanks for your feedback. Sorry to disappoint.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Los Angeles Downtown Hotel

Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#63 Business Hotel in Los Angeles
#100 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Official Description (provided by the hotel):
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
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