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“Old and Grumpy” 3 of 5 stars
Review of Sheraton Los Angeles Downtown Hotel

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Sheraton Los Angeles Downtown Hotel
3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)   |  
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Ranked #115 of 322 hotels in Los Angeles
Abu Dhabi, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Old and Grumpy”
3 of 5 stars Reviewed April 9, 2013

The hotel is old and can use a refurbishment. Lifts take forever to come and valet parking is a rip off.Breakfast is not bad though with friendly staff. It is clean and pretty basic for a Sheraton outlet. Location is central and with nice restaurants nearby. Staff are not so receptive of guest's request and would rather stick to the book.

Room Tip: Non-smoking and not to high as lifts take a while to arrive.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 11, 2013
Thanks for your thoughts and sorry that we failed to impress. Happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Bigfork, Montana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2013

Great room rate for downtown LA. The Sheraton is right in the Financial District, and is less than a mile from the Fashion District. Right across the street from the Metro station, and about a 15 minute drive 9without traffic, of course) from LAX. The rooms are standard but very nicely appointed, well planned, clean and comfortable. The Brasserie restaurant in the hotel is basic but nice, and the lounge is great, too. Helpful staff, safe area, easy to access. You can't go wrong.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 11, 2013
We appreciate your support and strong endorsement. Look forward to seeing you again.
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Columbus, OH
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 7, 2013

This hotel is a great location for Staples Center-easy to walk to-and safe to walk. As Starwood Gold Status members we were upgraded to suite with a huge living room. Good customer service, however only 2 people doing check in so line was a bit long to check in.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 8, 2013
Thank you for staying with us and posting your feedback. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2013

I will definitely stay at the JW Marriott next time. I didn't have a terrible stay but like most reviewers have said, it's loud, dated and the elevators are slow. I thought it would be a little closer to LA Live but it's a 10 minute walk, not bad but not pretty after dark. The valet was very rude! When my companion called to get the car ready they instructed us to head to the front desk for a voucher, he told valet we already had that, still told to go to the front desk. Waste of fifteen minutes of my life. Once to my car, valet watched me load my vehicle. Needless to say the service didn't wow me.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 8, 2013
Thank you for your comments about challenges with the Valet Parking service. We will follow up and apologize for the inconvenience.
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N. California
Top Contributor
102 reviews 102 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed April 6, 2013 via mobile

Room was small and dated. Overall hotel,was not very nice. Felt more like a Holiday Inn or lower brand that I would not stay at on biz trip. Attached mall was pretty run down with clientele that seemed to be loitering more than shopping. Overall neighborhood not that great so I will stay at JW or Ritz nearby in future.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 8, 2013
Sorry to disappoint on this visit. We are sure that the soon to be announced extensive renovation of the hotel and adjacent mall will address many of your concerns....thanks for staying with us
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San Francisco Bay Area
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 6, 2013

Stay was Apr-4-6, on business at University of Southern California. Reception at entry was slow, once in the hotel, desk service was the BEST (Gustavo Gomez) - could not be better. Bar was awful - glasses not appropriate to drinks (not a martini or margarita glass in view or served and drinks WATERED-DOWN. Room was OK but (1) sun-screen peeling off windows, (2) sliding-glass doors of closet jammed), (3) curtains difficult to open or close. Basement auto pick-up excellent - courteous & prompt service. Check-out prompt & courtesous (again, Gustavo Gomez). Gustavo should be running the hotel!!! .

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 8, 2013
Thanks for the great feedback on Gustavo and our team in Valet Parking, but sorry for the other issues you mentioned. We always appreciate constructive criticism, too. Trust we will be able to regain your confidence again soon..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, Michigan
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 3, 2013

Hotel is attached to a small mall with a Macy's, Carl's Jr. and a couple of other mom/pop breakfast/lunch fast food places. The hotel was across the street from the subway, which was easy to navigate out to Hollywood (about 15 minutes). It also seemed to be in a relatively safe, neighborhood. There was also a Qdoba across the street next to the subway entrance. The room was spacious and quiet for the most part. I had a room that had a connecting door to another room and unfortunately - there was no soundproofing at all between the two rooms, a fact that was unfortunately quite noticeable at 2 in the morning when the neighbors arrived back at their room. The elevators are awfully slow. There are signs posted saying they are working on them, but it seems like this is an ongoing issue from other posts. I did not eat in the hotel as there were locations nearby. It is about a 15 minute walk from LA Live and the Staples Center, and there were several restaurants over there. It was about a $6 cab ride to that area, which is also next to the convention center.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review, April 8, 2013
We appreciate your business and the time taken to post your feedback. We look forward to the next time (elevators are now fixed!)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#77 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Official Description (provided by the hotel):
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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