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Sheraton Los Angeles Downtown Hotel: Traveler Reviews

3.5 of 5
711 South Hope Street, Los Angeles, CA 90017 (Central L.A)
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Sheraton Los Angeles Downtown Hotel
Ranked #96 of 301 hotels in Los Angeles
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533 reviews from our community

Traveler rating
    125
    188
    138
    48
    34
See reviews for
Families
61
 
Couples
106
 
Solo
61
 
Business
225
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Denver
1 review
“Good honest Sheraton”
3 of 5 stars Reviewed February 7, 2013

This was a pretty average Sheraton, get what you expect is what I say. Rooms were clean and comfortable, breakfast was a Sheraton breakfast, nothing more nothing less. I enjoyed my stay in downtown L.A. and I will be back if I need to be in L.A. again.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask travelfreak223 about Sheraton Los Angeles Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review
February 18, 2013
Pleased that your stay was a good one....we can now also promote our new 26th floor Sheraton Fitness for the ultimate workout. Honestly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Adequate, unless you get a good deal”
3 of 5 stars Reviewed February 6, 2013

I went for a conference, so paid the rack rate. Therefore interpret my review in that light.
1. The location is excellent, a pleasant walk to the convention center and all major downtown attractions.
2. The decor is ordinary, the lobby, bar and front desk are a little depressing.
3. The club level is excellent value for money. The lounge is open all hours with coffee and soda, newspapers, internet access, continental breakfast and evening snacks.
4. The service is ordinary. The staff is not well versed in American ways.
5. Bar service and food is ordinary.
6. One day, the breakfast in the lounge was late by 2 hours, no explanation...lot of businessmen went to work that hungry that morning.
7. Elevators are SLOW, the front desk inefficient: polite but ineffective.
8. The wardrobe door was broken..seemed a longstanding problem.

On the whole, the hotel is a regular Sheraton. It would be good if you get a good rate, have more than 1 person with you and get the lounge. But for the rack rate it is not good value. Most of all, the service lacks quality or refinement.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask GoodLuck007 about Sheraton Los Angeles Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review
February 7, 2013
Appreciate the constructive comments and regret not having "wowed" you in our customary fashion! We will follow up on your feedback and work hard to regain your confidence next time.
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Bakersfield, California
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Good value in Downtown LA”
4 of 5 stars Reviewed February 4, 2013 via mobile

Service was good, room was good. Sadly only double beds available no queens, bad with more than 2 people.
Internet did not work at all, really bad, AT&T service could not help either. Parking fees are painfully high, but you can come and go and park in downtown LA. The Sheraton is located in a shopping/office complex containing a Macy's. Lots of restaurants in walking distance. Traffic annoying at rush hour time. Otherwise good value.

Stayed February 2013, traveled with family
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Ask uTravelTheWorld about Sheraton Los Angeles Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Close To Staples Center”
5 of 5 stars Reviewed February 4, 2013

Stayed here for a Laker game, which was about 4-5 blocks and a easy walk. they gym was being worked on, so had to go to Gold's Gym which is only a block or so away. starbucks, banks, and restaurants are very close by. Parking very expensive but if you self park, and buy something at Macy's you can get 3 hours validated, which ended up saving me $20 because I stayed 26 hours, and that 3 hours bumped my parking to less than a day. Clean, quiet room. would stay here again.

Room Tip: high floor had less street noise
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask bruinbear23 about Sheraton Los Angeles Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review
February 18, 2013
Come back soon....the Sheraton Fitness is now completed for your enjoyment - on the 26th floor and with spectacular views....Go Lakers! (and Clippers and Kings!)
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Montclair, New Jersey
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Decent business hotel in downtown Los Angeles”
3 of 5 stars Reviewed February 2, 2013

I arrived before check-in time, and wasn't able to get into a room, as the hotel was full. I had to leave for a business meeting, so I ended up changing into a suit in the lobby bathroom, and leaving my luggage at the bell desk. When I was able to check in, my room was quiet, clean, and comfortable, with a nice view of downtown Los Angeles. The location was very convenient to restaurants and shopping, as well as to the Convention Center and Staples Center. The staff were helpful and courteous.

The only major negative I experienced was the long wait for the elevator. My room was on the 17th floor, and every time I needed the elevator there was at least a 2-3 minute wait.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Camwold about Sheraton Los Angeles Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review
February 4, 2013
Thanks for your commments and apologies for the elevator challenges.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Los Angeles Downtown Hotel

Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Region: United States > California > Los Angeles > Central L.A , Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#76 Family Hotels in Los Angeles
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
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