On the plus side, reasonably priced hotel, the beds are comfortable and the location is really good, especially for a conference or visit to LA Live.
That is where the good points end. I will try and be constructive. The rooms are very dated and a/c is terrible. Staying in the hotter months would be torture. The windows don't open at all either, which makes the rooms claustrophobic. The alarm calls for the close by rooms are incredibly loud, so they woke me up, every morning. There are no safety deposit boxes, mini bar or fridges in the room either.
If you need to contact reception, or an individual who works at the hotel, forget it. We tried for over a week before our arrival, either nobody answered the phone, or emails were left unanswered. Very, very poor service prior to our arrival. Nothing we had asked for in conjuction with our group was organised when we arrived.
Overall, very disappointing for a Sheraton.
- Official Description (provided by the hotel):
- In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more less
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- Also Known As:
- Sheraton Los Angeles
- Los Angeles Sheraton