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Sheraton Los Angeles Downtown Hotel: Traveler Reviews

3.5 of 5
711 South Hope Street, Los Angeles, CA 90017 (Central L.A)
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Sheraton Los Angeles Downtown Hotel
Ranked #96 of 301 hotels in Los Angeles
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533 reviews from our community

Traveler rating
    125
    188
    138
    48
    34
See reviews for
Families
61
 
Couples
106
 
Solo
61
 
Business
225
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Santa Maria, California
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“VERY Old Building, Ancient A/C & Heat System, Lousy Internet”
2 of 5 stars Reviewed December 26, 2012

I'm stuck for three nights at one of the lousiest Sheraton's I've EVER stayed at. I've traveled on business for over 20 years and for a downtown LA hotel, this property is very lacking. The "AC and heat" are merely a lever that goes from HOT to COLD, and the AC is an ON or OFF switch. It's about 75 degrees in this room and there is NO way to get it cooler. The windows are sealed shut-even the little ones that only open 3 inches are bolted shut (for security they say). Front desk and "engineering" both are very apologetic that ALL rooms are this way, even the suites, and that it is "a very old building" as the only explanation. The $12.95 per day internet is less than 3mpbs download and less than 2 mpbs upload (VERY SLOW!) There is NO towel rack in the bathroom except the metal one inside the shower curtain holding all towels. This room is rather ghetto/low-class room for what is usually a good brand. This is not a very Merry Xmas here! We're wishing we'd just gone to the Westin or back to the Omni.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review
January 18, 2013
Sorry not to have met your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
“Good downtown location, spacious rooms”
4 of 5 stars Reviewed December 20, 2012

This hotel is a nice spot to stay if you have business in downtown LA. Its close to the Staples Centre, the downtown offices and banks, and not too far from cityhall. The rooms are spacious and tastefully decorated in neutral tones. Its attached to rather dull mall, so no need to make time for shopping! Beds are super comfortable, washroom/shower is large and all the regular amenities are there. There was not much hot water when we showered, so be prepared for this. All-in-all, its a nice hotel for business needs. Free wi-fi in the lobby is convenient as well.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Top Contributor
60 reviews 60 reviews
55 hotel reviews
Reviews in 51 cities Reviews in 51 cities
129 helpful votes 129 helpful votes
“Excellent representative for the brand”
4 of 5 stars Reviewed December 16, 2012

The Sheraton LA Downtown is an excellent, full-service, mid-scale hotel located mid-way between the heart of downtown and the Convention Center. It adjoins the Macy's shopping center, which is a sad affair in desperate need of soap and water.

My room was larger, more upscale and more attractive than the upgraded room I stayed in at the brand new Westin Grand Central in New York. I have stayed at many Sheratons and this hotel is among the very best of the brand. The bed was super comfortable; the decor was upmarket, if not luxurious; the room was well lit enabling me to work without eye strain; everything worked; and there was only minimal outside noise audible in the room. The hotel is across the street from the subway and within walking distance of the convention center.

During the 80s and 90s I stayed at the old Sheraton Grande 25+ times and I mourned its conversion to a Marriott. Because someone once said this hotel was a "less than" replacement for the Grande, I have avoided it for over 10 years. While the hotel isn't a candidate for Starwood's Luxury Collection, it is an outstanding Sheraton property and I regret waiting so long to give it a try.

I will return!

Room Tip: As in any big city, go for a high floor.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tom2592 about Sheraton Los Angeles Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review
December 19, 2012
Thank you for your comments! I am pleased you were happy and that we can plan to welcome you back...
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Florida
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Not business friendly”
3 of 5 stars Reviewed December 12, 2012

The hotel wifi is virtually non existent in the room, my wifi hot spot barely works in the room, and the ethernet cord for wired access is not accessible from the desk. All of which makes its difficult to work from the room.

There was no room service menu in the room, and the Wall Street Journl was not available from Room Service.

I have to think the majority of the Hotel's traffic would be business travelers, but they don't seem tuned into to making it easy to work on business at the hotel.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Merlinextralight about Sheraton Los Angeles Downtown Hotel
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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review
December 19, 2012
Appreciate the constructive criticism....we will address the ethernet cable concern by verifying each room and the WSJ has now been made available through room service! Sorry for the inconvenience but we trust we will be ablet o win you back very soon...
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Vancouver, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Easy 12 min walk to LA Live”
3 of 5 stars Reviewed December 10, 2012

Hotel was as expected for an early 80's building - very confusing lobby layout which must have been the rage during the times. Rooms are standard issue but the bedding is quite comfortable. Hotel lobby bar is dreary yet still demands higher prices. Fitness/Gym facilities are top notch as they give you a pass to the LA Fitness in the adjoining mall - this is a huge improvement over most 'hotel gyms' you can actually get in a complete workout. Ann at the front counter made the stay very pleasant and provided above the rim service. This is not the Ritz but for the savings it's an easy 12 min walk to LA Live.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sheraton Los Angeles Downtown Hotel

Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Region: United States > California > Los Angeles > Central L.A , Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#76 Family Hotels in Los Angeles
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
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