I will preface this by saying that I am used to staying in Joie De Vivres, Ritz Carltons, and boutique hotels, so perhaps I have been spoiled. However, even based on comparable Hyatt and Marriott rooms I have stayed in, I'll say this Sheraton is really dreary. Our room was $340/nt, so I was expecting a certain level of service and quality. Other hotels that are much nicer have similarly priced rooms in the area. Even the Ritz was only $20-40 more than The Sheraton, and The Standard was less. The Sheraton's newly renovated rooms are in serious need of a renovation. The rooms are dark with orange-based taupes and dark wood furniture which lend to a somewhat depressing ambiance. The bathrooms are also horribly outdated, and the wallpaper made us a little dizzy. I will say, however, that the water pressure in the shower was hands down, the best water pressure I have ever had in a hotel. So good job on that, Sheraton! The bed was also very squeaky, so I woke up a few times when I moved. Probably depends on what room you are in.
The Sheraton also claims to be a business hotel, but none of my devices were able to pick up wifi in our room (macbook pro, ipad, iPhone, and roommate's PC laptop), so I had to plug in. I know, first world problems, but in a business hotel, I expect fast wifi to be available where promised, and to both room occupants at the same time. They removed the charge for internet from our room, which was appreciated.
The breakfast was pretty standard. Good, consistent food, attentive service, and pleasant staff in the restaurant. Front desk staff could use a little help. For instance, when we asked that they remove the charge for the internet, they asked if we called AT&T about the hotel's wifi connection. I'm not sure why a hotel guest should have to call the hotel's service provider to clear up the problem, that's not usually our job. I even overheard another guest complain of the same problem when we were checking in, so the problem was brought to the attention of the hotel staff even before we brought it up. It wasn't a rude interaction, it just made my travel companion and I say as we were leaving, "Seriously?" Just kind of incompetent.
I feel this hotel is overpriced. If you are in town for business, stay at the JW, The Ritz, or a smaller boutique hotel in the area (check hotel tonight). If you're in town for fun, don't stay downtown, go to Hollywood or Beverly Hills, for cryin' out loud!
This hotel is conveniently located, but there are lots of other places to stay that I would say are probably better. Do your research, and don't be fooled by the nice pictures on The Sheraton's website, definitely looks different in person.
I don't know, ask for a high floor maybe? You could always take the safe route and choose a room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 19, 2012
Thanks for your comprehensive review and we acknowledge that the rate was towards the higher end of the scale. You were in town when availability was limited due to a convention, maybe? There are many fine places to stay, in BH and Hollywood, but for the Lakers, Clippers or a show at Staples Center, we offer great convenience. Your comments have been shared with the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.