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“Excellent Service” 4 of 5 stars
Review of Luxe City Center Hotel

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Luxe City Center Hotel
4.0 of 5 Hotel   |   1020 South Figueroa Street, Los Angeles, CA 90015 (Downtown)   |  
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20 DOLLAR TREAT
Ranked #19 of 324 Hotels in Los Angeles
Charleston, South Carolina, United States
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Excellent Service”
4 of 5 stars Reviewed May 21, 2013

I recently stayed at the Luxe for a conference that was held at the convention center. It is in walking distance which is great to keep travel costs down! Beware, walking there in a suit on a hot day can result in an uncomfortable few hours. The hotel staff was excellent and the bar/restaurant on the second floor was slightly expensive but tastes great. I would definitly recommend this hotel for its hotel staff, location, and clean rooms. PS the housekeepers provided water everyday which was awesome!
The only cons were that the AC had a tough time keeping up and you had to call maintenance so you could lower it below 70 degrees. The room temp was set at 68 and it rarely got below 72 for some reason. Made it for a few hot difficult nights. The other thing is parking is expensive ($40/night) but it is a big city so should be somewhat expected. If you check out and have meetings that day, they will try to charge you to keep your car there for another day even if you stayed there for 3 days.

Room Tip: I heard road side rooms were really loud. Our room was on backside of hotel. Also, ask for a room wi...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Folsom, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

Beautiful property, love the decor. Great Staff. The patio bar is really nice. Only thing missing is a pool/spa! :-) Have stayed here 5 times, gets better each time...The Bell staff is awesome, the front desk staff also. They take care of you!

Room Tip: Rooms overlooking LA Live can get noisy in evenings.
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
156 reviews 156 reviews
76 hotel reviews
Reviews in 91 cities Reviews in 91 cities
360 helpful votes 360 helpful votes
3 of 5 stars Reviewed May 20, 2013

I stayed at the Luxe while attending a convention at the Los Angeles Convention Center. Our company employees were split between the Luxe and the nearby JW Marriott, and I found myself both glad to be away from the bustle of the JW, and envying my colleagues who stayed at the Marriott with its grand public areas, restaurants, quiet rooms, and Marriott Rewards points.

The Luxe is an OK hotel. It’s a former Holiday Inn that was fully renovated to become a somewhat boutique-y hotel. The rooms are smallish; I had a two-room suite that was very nice appointed with refrigerator, microwave, bar area, Keurig coffee maker, and two large TVs. The bed was very comfortable, the AC worked fine, as did the free high-speed internet. The shower featured a rain-drop type head, and the small bathroom was stocked with nice amenities.

A great feature of the Luxe is its 2nd floor open air lounge area, overlooking the Grammy Museum and entrance to LA Live area. The drinks are good; the lounge and restaurant menu is somewhat limited. There is no gym, nor pool, and daily parking is a hefty $40.

The hotel staff members are all very friendly, too.

Some tips:
• The hotel is a 30 minute cab ride from the airport in light- to no-traffic; longer during rush hour, for sure.
• Book a room on the back side of the hotel. While the view is not a “fun,” the noise level is far below what you get on the front side. My colleagues told of hearing people talking, street noise, sirens, and so forth all night long.
• If you’re attending a convention, both the Luxe and the JW Marriott are at least a 15 minute walk from the convention center. There are no closer hotels, from what I can tell. Wear good walking shoes!
• There are many good restaurants literally right across the street from the Luxe in the LA Live complex. Yard is fantastic for good American food and a great drink selection. Other restaurants include a good Mexican restaurant, Trader Vic’s, Farm, and a Starbucks.

Room Tip: Avoid a front-facing room at all costs! Too much street noise.
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
61 reviews 61 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 19, 2013 via mobile

Fantastic location and fairly outgoing service. The hotel itself was ok, and somewhat bland for a high end hotel. A group rate of $399 seemed excessive for a suite, but was comfortable. The bell staff was outstanding. Location is within walking distance to staples center, Nokia center, and LA Live.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Coxsackie, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 18, 2013 via mobile

First and foremost the staff service was very good. Whatever you do don't get a room on the street side, the noise was unbelievable. From the manhole cover that made a bang like a firecracker every time car drove over it to screaming partiers each night sleeping was never an option. Ok so the noise outside is not the hotels fault but the noisy air conditioner that cycled on and off every 5 min is, why isn't there an option to leave the fan on? And having the air conditioner restricted to no colder than 70 doesn't bold well for guests that like it cold when they sleep. The bath mat had a big stain on it when I checked in and the ironing board cover had seen much better days. It was stained a lot and falling off the board. Great location but the definitely miss the details for the 200+ price paid.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladera Ranch, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2013

Great location in walking distance to a variety of events, restaurants, bars, etc. in downtown area. Attentiveness and service was great all around - from valet, to bellman, to front desk. Parking IS expensive, but we are talking downtown LA here so what did you expect?

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

I was greeted by a very friendly gentleman who checked me in right away and offered me a bottle of water. I went to my room and as instructed slid my key card in to the slot after you enter to turn on the lights. This is their energy saving feature which I loved, and you'll never forget your room key! The room was very sleek and stylish, I felt like I was living in my own downtown LA loft. The black out curtains kept the room nice and dark. The AC unit was noisy (when on high) but easy to adjust with the touch screen system. The shower was AMAZING, a nice rainforest style square shower head and a second removable head. The complimentary robe and slippers made me feel spoiled. Room service was delicious and I've never had more perfectly cooked food. The price was high but so was the quality. I had to check out and go back to my conference and needed to check my bags. The bellman Jay was very sweet and had a warm hand shake. When Jay brought my bags back later he asked about my stay and was genuinely interested. He got me one of the private cars to take me to the airport ($55) The staff here is amazing. The location was perfect for my access to Nokia and the LA convention center. I will 100% stay again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luxe City Center Hotel

Address: 1020 South Figueroa Street, Los Angeles, CA 90015
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Los Angeles
#10 Luxury Hotel in Los Angeles
#10 Spa Hotel in Los Angeles
#15 Business Hotel in Los Angeles
#17 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxe City Center Hotel 4*
Number of rooms: 178
Official Description (provided by the hotel):
Escape the rush of the city and enjoy the relaxed comfort of Downtown L.A.'S newest boutique hotel. Our swanky urban oasis provides travelers the ideal locale for work and play, and is a refreshing recent addition to the Downtown hotel scene. The Luxe City Center Hotel is perfectly positioned steps from STAPLES Center and Nokia Theatre at L.A. LIVE, and justa few blocks from Downtown's Business District. Our 178 guestrooms, including 16 suites, are among the most spacious in the City, blending smart refined decor with a residential feel. ... more   less 
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Also Known As:
Luxe City Hotel Los Angeles
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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