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“Excellent Hotel in Westwood” 5 of 5 stars
Review of Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel

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Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel
4.0 of 5 Hotel   |   10740 Wilshire Blvd, Los Angeles, CA 90024 (Westside)   |  
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Ranked #21 of 339 Hotels in Los Angeles
Certificate of Excellence 2014
GreenLeadersGold level
UK
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Excellent Hotel in Westwood”
5 of 5 stars Reviewed September 23, 2013

I have stayed in a few Kimpton hotels before and this lived up to expectation (great service, quirky decorations and an evening wine reception). The check in process was painless and the room was great.

I chose this hotel because of the location more than anything as it is close to a number of museums I wanted to visit (the Hammer Museum, the 2 Getty museums and the MOCA LA). I used public transport to get to all of these museums and this is where the location of the hotel is great as there is a main bus route outside that runs from downtown LA to Santa Monica and also a short 4 blocks walk to Westwood provides numerous other bus routes. Getting to downtown LA is a matter of a bus and metro journey.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel, responded to this review, September 24, 2013
Dear Dilbert,

You're right, we are one of the best hotels you can stay at especially if you're visiting museums! We all hope you come back and visit again soon but try your hand at shopping this time.

Best Regards,

Albert Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,249 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Hillsborough, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 22, 2013

First time at this Kimpton location. Excellent Staff at the reception. However, please avoid 1609 (terribly noisy A/C, not the air flow but the motor that vibrates). When asked about that, the answer is "they all do that. As a matter of fact, checked room 1709 and, indeed, it was the same). When A/C is off, room very stuffy, damp. You will not have a restful night. Breakfast is simply a total disaster. Very friedly servers but completely disorganized. Takes forever to wait for food, orders are messed up, even though there were few customers (two days in a row), they cannot handle it. Overall, at $300 per night, you would expect a much better experience overall in the hotel. It's not any better than your run of a mill establishment.

Green Features: Very good. Up to standards used everywhere else. Not need to add anything else.
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel, responded to this review, September 24, 2013
Dear Jerzy,

Ouch! That review stings and we will certainly jump all over these opportunities to fix them quickly!

I really appreciate your feedback and assure you this will get fixed.

Best,

Albert Smith
General Manager
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hong kong
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 22, 2013

We stayed here for 4 nights in early September. Compared to many of the other hotels we stayed in in California, I found the room and bathroom pretty small. Otherwise, the updated rooms are pleasant, well-maintained and relatively clean. I disliked the bathroom sliding door which often got jammed making me nervous to close it in case I got stranded and locked in. There are usual amenities like cable TV and minibar but the toiletries were bizarre (by Etro?).

The entrance and lobby of the hotel is welcoming with polite bellboys and valets. Valet parking is the only available option at $35 per night per car if it's not included in your room rate. With tips & tax, it's about $50 per night. Something which I particularly disliked but most LA hotels charge the same.

The area is convenient with shopping nearby in Westwood and Beverly hills. We saw many guests commuting with taxis so assume there are other transportation options if one doesn't drive.

I didn't find this place very impressive nor memorable but the rates were fairly reasonable so i would give it an average score.

Point to note: there were many guests with pets/dogs with them. They have a cute pair of doggie bowls at the entrance of the lobby. So if you like to travel with your furry friend, this could be your hotel in LA.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel, responded to this review, September 30, 2013
Dear Staceleong,

That was such an average review! What could we do to spice up your perception of us????

Please let me know...

Yours Truly,

James Dannecker
Assistant General Manager
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Melbourne, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

My wife and I were visiting the US for the first time to celebrate a special occasion.
We had breakfast, lunch or dinner included in our package. The food here is delicious!!! Huge menu with heaps of choices.
The room we had was very nice and comfortable.
The staff were very helpful and friendly.

Great location. Not too far from LAX.
Wifi and gym access no charge.
Great value for money.

If we're ever back in LA, this is where we'll be staying

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel, responded to this review, September 30, 2013
G'Day Gooots!

Thank you for writing about our amazing food and our incredible staff!

Come see us again soon...

Cheers!

James Dannecker
Assistant General Manager
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Kentucky
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 21, 2013

I stayed at the Palomar to be close UCLA to move my daughter into college. The Palomar is at least a 40 minute walk to the dorms - 20 mins to Westwood and then 20 mins to the dorms. We rented a car as we had items to carry. The location is convenient though for getting around LA - close to the 405. Close to Beverly Hills for sightseeing - very easy to get to shopping etc. the hotel is nice, clean, friendly staff, rooms are nice size, comfortable beds etc. Free wifi but signal was weak and spotty. For some reason housekeeping didn't leave the same number of towels each day - some days no bath towels some days no hand towels, also our room was across from the linen closet and they gathered early in the morning and were quite noisy. The business ctr printer was out of ink the entire time - they had to order vs I guess going to Target and buying it for their guests to be able to print. The restaurant was very good - we had dinner and breakfast and while a bit pricey very good. I would stay again.

Room Tip: Stay away from the housekeeping linen closet!
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belton, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 19, 2013

If you want every detail taken care of, book this hotel. Great property, great location, great staff. I met several "locals" that make a daily stop at the Kimpton bar just for the ambience and people. That tells me alot! I'll be back!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel, responded to this review, September 30, 2013
Dear Cmoorevision,

We all like to go where everybody knows your name and I'm so happy you learned that BLVD.16 is one of those special places where we do just that!

Come back again soon and hang out with your friends!

Best Regards,

James Dannecker
AGM
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baltimore
Top Contributor
340 reviews 340 reviews
75 hotel reviews
Reviews in 140 cities Reviews in 140 cities
209 helpful votes 209 helpful votes
3 of 5 stars Reviewed September 19, 2013

This hotel did not live up to the reviews nor what is expected from a Kimpton Hotel. We choose this hotel to celebrate my husband's birthday. When we arrived the room was not ready and we waited when they decided to change our room. The room was nice but very small. Did not like the pocket door for the bathroom. Because they changed rooms, our picture was not in the room which they sent us an email a week before to provide a pic to be put in the room. We called about the pic but they could not locate it and advised we would have it in the morning when we checked out. We also asked for a fish which we never received. It took awhile for my husbands surprise to be brought to the room since we moved. We had parking, breakfast and room rate. The breakfast is only good for $20 credit not a free breakfast so be prepared to pay as the food is pricey. When we checked out the next morning they did not have the picture, nor was the manager on duty very concerned about our complaints. We left very unhappy with the treatment? Received an email a couple days later from the assistant manager which his response to my problems during our stay I found offensive. I will not return to this hotel.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel, responded to this review, September 27, 2013
Dear Vacationlady,

Wow! We really messed this up and I would love to chat with you about making it up to.

Please reach out if you can?

Albert Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel

Address: 10740 Wilshire Blvd, Los Angeles, CA 90024
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Los Angeles
#7 Business Hotel in Los Angeles
#8 Luxury Hotel in Los Angeles
#8 Spa Hotel in Los Angeles
#18 Family Hotel in Los Angeles
#19 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Palomar Los Angeles - Beverly Hills - a Kimpton Hotel 4*
Number of rooms: 264
Official Description (provided by the hotel):
Hotel Palomar Los Angeles – Westwood is a stunner of a boutique hotel in Los Angeles’ most vibrantly beautiful neighborhood. Located on Wilshire Boulevard’s Golden Mile, this stylish “Art in Motion” hotel is steps from UCLA, Westwood Village, Rodeo Drive and Beverly Hills. The luxurious guestrooms feature sweeping city views and modern artistic décor. Blvd 16 offers a stylish and comfortable setting for guests to enjoy fresh and flavorful cuisine using local sustainable products. ... more   less 
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Also Known As:
Kimpton Los Angeles
Los Angeles Kimpton

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