I stay at The Palomar frequently for business. It's conveniently situated and the service is outstanding. Restaurant is lovely the service is excellent. They always try and accommodate your special requests. Rooms are roomy and very clean. Love the gym, Precor equipment and very well maintained. Highly, highly recommend this hotel!

I have had two stays here. The staff here go out of their way to be friendly. It has nice touches. I especially like the water flavored with fresh fruit or cucumbers in the lobby. The rooms are comfortable and have many nice touches. Everything is set up to make a guest happy. If you can get a room on a high floor with a view toward LA it's really an amazing view, and I don't especially like LA.

Booked an overnight stay to attend a UCLA Baseball game. I only live an hour and a half away, but the ongoing 405 Freeway Construction Nightmare led me to your wonderful hotel. Even though the hotel was having its own computer snafu at check-in the staff took care of making me comfortable until the computers were up and running. Wine hour made the hour quickly pass and my keys were ready. The fitness room was excellent and I really appreciated not having an overhead TV blaring ESPN in the room. (People that is what the individual TV Monitors on the treadmills are for.) My husband and I had Sunday breakfast at BLVD 16 located in the hotel and it was wonderful. The entire Staff was very friendly. I had one little problem with a mini bar charge at checkout and Juan at the front desk did take care of it for me. BRAVO! I will be back and look for the Kimpton Hotel when I travel,

It was not the "Kimpton" experience I've had before. I asked for a room (3 weeks in advance) away from the elevator in a quieter part of the hotel on one of the top floors (standard for my travels). I was assured the room was quiet and away from the elevator. I arrived to my room on the 3rd floor, next to an electrical room, which was ajoined to the elevator. I opened the door to find the beds recently slept in with sheets spralled out and blankets on the floor as well as towels.

I was given another room. I'm not certain if all the rooms are tiny, but this one had enough space between the end of the bed/desk/dresser for one chair to fit. The decor was beautiful! The bed was comfortable! There was a refrigerator with beverages. The room was definitely quiet and toward the end of the hall.

I asked for a humidifer and 2 hours later, still no response. I called back and they brought one up within 20 minutes. I was excited. UNTIL.... I filled it with water, placed it in the holder, turned it on, and when I look back nearly all the water had drained out through a hole inside the humidifier and leaked all of the dresser, under the TV, under the glass of the dresser, and all over the floor. They came promptly to clean it up - minus the water under the glass - that was left wet. I never received a replacement.

I asked for a straight iron - as promoted and advertised in all their hotel websites as room ammenities and was told "if we have one, we'll send it up". Nothing arrived. For good measure, I asked again - same response, same outcome. I was noticing a pattern of the "Left at Home" "We have it here" ammenities - were not as the "Kimpton Experience" promises.

As for the food - I arrived too late for lunch and too early for dinner. We ate in the bar - EXCELLENT bar tender!!!!!!! The Chef was on duty and we had wonderfully fresh and sweet fruit plates and they were able to accomodate our special requests for lunch / dinner menu items. I thought it couldn't be better and things had turned around!! UNTIL... the next day. I was excited to eat lunch after my awesome early dinner experience the day before. There were only 3 tables being served - ours being one of them. We received a refill on water ONCE, only after I flagged the server. The "assistant chef" was on duty. The food was served not as described in the menu, it took about 20 minutes to get brussel sprouts and a ceasar salad and by that time the other 2 tables had cleared and we were the only 2 people in the restaurant!! The food was subpar and instead of entertaining business customers there for dinner, we opted for a different restaurant.

I'm giving this hotel a 2 for the 5-star Bar Tender and his amazing service, a 2 for the 5-star Chef who went above and beyond to make us a delicious pre-dinner meal, and a 2 for the Kimpton decor and great sleep I had. As for the rest of my experience there... it would have been a 1 star.

I won't be back.