We ordered a room block at this hotel for our wedding. They were extremely accomodating in every step of the process. As the bride I received a free upgrade to a suite, which I used to get ready on the day of my wedding and as the bridal suite. They also helped arrange for a hospitality suite for my mother in law to provide lunch for her family before the wedding. They provided cookies in my suite upon arrival and champagne after the wedding along with a note from the concierge. Whenever we called with a request they were really accomodating. For example, they brought up a bar stool from the bar for me to sit on while having my makeup done. They also agreed to comp parking for some of my vendors who only came to the hotel for a few hours. All in all, I was really happy with the way we were treated. Their competitors at the W should take note. The W costs more and made us feel like they had no interest in our business. I'm so happy that we decided to work with the excellent team at the Palomar.