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“A tail-wagging visit...” 5 of 5 stars
Review of Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel

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Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel
4.0 of 5 Hotel   |   10740 Wilshire Blvd at Selby Ave, Los Angeles, CA 90024 (Westside)   |  
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Ranked #11 of 322 hotels in Los Angeles
GreenLeadersGold level
Scottsdale, Arizona
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
“A tail-wagging visit...”
5 of 5 stars Reviewed November 30, 2012

We had a great visit to the Palomar over Thanksgiving with our dog. If you travel with a dog, you know it can hard to find a decent hotel that will accept your pooch. Palomar, on the other hand, has a water station by the front door with a chalkboard greeting all its canine visitors by name. They provide a doggy goody bag when you check in with food, water, treats and poo bags. There is a wonderful neighborhood right behind the hotel for great walks, and a patch of grass close enough to the door for quick late-night visit. Our handsome hound mix loved it, but it probably helped that we couldn't walk 10 feet without admirers giving stopping to pet him.

More generally, the staff was very courteous and responsive. The valets and bellmen were quick and polite and helpful. The location was convenient for us. The rooms were clean and had a modern urban flair -- and there was plenty of room. The bed was firm and restful. We had an ADA room (maybe due to the dog), and the shower was a roll-in affair with a fold-down seat and hand-washer.

Overall, we felt like it was a super value for a very nice hotel. We look forward to going back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamho, General Manager at Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, responded to this review, December 11, 2012
Dear Cusewordsmith,

From one fellow Smith to another...thank you for the great review! I loved hearing about our wonderful staff and how much fun your hound had. Thank you so much for your loyalty and we can't wait to have you back!

Best Regards,

Albert Smith
General Manager
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1,126 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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English first
San Ramon, California
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 28, 2012

We lived this hotel before and we did have a great time. That is why I choose to book it again at this trip. We stayed there for a night on the Nov 23 to 24 at room 1503.

When we checked in the hotel, everything was fine. We arrived time was late and we were so hungry to eat. We went down Blvd 16 for dinner which was great as usual. When we back to our room, I turned on the air condition..... then I can not believe it, it sounds like airplane next too you.
So.... loud. I called the front desk and she send the tech to come. That person was not nice at all, he said all rooms sound exactly this loud.... nothing he can do except he could adjust the fan level from 1 to 3. Of course, I have to set the air condition to high temp and auto to keep it down most of time. I really felt airless....

The hotel did give us free valet and some discount. I do really love to see if they can change their air condition system in the future.

The pro:
Clean and cool hip deco
Service is good
Location is nice

The cons:
Please fix air condition

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamho, General Manager at Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, responded to this review, November 30, 2012
Dear Justteresa,

I am so happy you enjoyed BLVD.16 and chose to come back and stay us! I am also very sorry for the loud AC as well as how it was handled. We generally do not get AC noise complaints and your room should have looked into with more urgency from our staff.

I hope you return again soon and thank you again for your loyalty.

Best Regards,

Albert Smith
General Manager
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San Francisco
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2012

I share the general opinion that this is an excellent hotel, with a great location, an outstanding staff, and nice amenities. What I appreciated most was the way I was treated when something went wrong. One night, there was a loud noise that could be heard throughout the 18th floor. When I called about it, I was offered a second room on another floor that night. The next day I received a bottle of wine and some candies with a handwritten note of apology. When I checked out, the charges for that night were removed from my bill. In short, the hotel treated me very well, and they even managed to turn a negative into a positive. I thank everyone on the staff and look forward to staying at this excellent hotel again in the near future.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamho, General Manager at Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, responded to this review, November 30, 2012
Dear Waters96,

Thank you for the great review. I was delighted to see my staff took care of your concerns and I'm glad to know you'll be returning for a future visit!

Please feel free to contact me directly if I can help with future accomodations.

Best Regards,

Albert Smith
General Manager
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San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2012

The hotel was tastefully decorated, with dark wood and dim mood lighting in the lobby and elevator area. The room was medium sized with comfortable beds. Parking is only via valet. Everyone on staff, from valet, to front desk, housekeeping and even the engineer was friendly and polite. The coffee/tea bar in the lobby in the mornings was very much welcomed.

Now the problems: Our room was on the end (1101), facing Wilshire Blvd and had a couple of minor issues. First the hot water would take forever to come one. We complained about this and an engineer came over to say they were fixing it. When we came back later in the day, we found the hot water was still a problem. In the shower, the water would stay scalding hot, and if you adjust it down, it would go straight to cold. Very binary. Second, the HVAC unit lets out a powerful noise whenever it comes on. Third, the windows are thin and you can hear the traffic outside.

Room Tip: Ask for a room facing away from Wilshire for more quietness.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamho, General Manager at Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, responded to this review, November 30, 2012
Dear RHussein,

Thank you for letting the world know about our great staff and wonderful touch points! If I can ever help with future accomodations please don't hesitate to contact me directly.

Best Regards,

Albert Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Anselmo, California
Top Contributor
60 reviews 60 reviews
58 hotel reviews
Reviews in 45 cities Reviews in 45 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed November 26, 2012

We stayed 4 nights at the Palomar with 2 rooms connecting on the 16th floor facing Wilshire for Thanksgiving. The rates were under $200 a night and I thought the service was great. The location was excellent - close to every thing we wanted to do. The valet, bell desk, and front desk were all very friendly and helpful. The beds were comfortable, rooms very quiet. All around a great stay. The only downside was the pool in the back of the property had no hot tub and no sun in the afternoon since it's in the shadow of the hotel. Also, the fireplace at the pool was broken at the time we were there and there were some lightbulbs out. Just seemed a little neglected compared to the rest of the hotel. Other than that great stay.

Room Tip: The view facing Wilshire was great-got to check out all the fancy condominium buildings.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamho, General Manager at Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, responded to this review, November 30, 2012
Dear NVRam123,

Thank you for highlighting our wonderful location and great staff. Hopefully you enjoyed your holiday while staying us and please be sure to check our website for great upcoming holiday events in our restaurant.

Best Regards,

Albert Smith
General Manager
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Wisconsin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 25, 2012

We are new to California, living in San Diego and decided last minute to spend the Thanksgiving holiday in LA. The proximity of Hotel Palomar to the museums we wanted to see plus our previous positive experiences with Kimpton hotels led us to Hotel Palomar. The experience was terrific - great room, very friendly staff, complementary wine late afternoon, terrific breakfasts, outstanding location. Our initial room faced Wiltshire Blvd and my husband is very sensitive to noise. The staff was kind to upgrade our room to face the quite parallel street.

Room Tip: For maximum quite, stay in room NOT facing Wiltshire.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamho, General Manager at Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, responded to this review, November 30, 2012
Dear mkplantes,

Thank you for chosing to spend your holiday with us! I am so happy you enjoyed your stay and loved our staff.

We have three incredible Kimpton Hotels and Restaurants you should try in sunny San Diego...

I truly hope we get to see you again soon.

Best Regards,

Albert Smith
General Manager
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Oakland, New Jersey, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 23, 2012

What a fantastic, luxury hotel that's a really great value. Beautifully appointed room and great robes! One of the best touches was the courtesy wine from 5 - 6 p.m. in the lobby! Everything about the hotel was very easy. From the minute you step out of your car, the staff is very accommodating and friendly.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamho, General Manager at Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, responded to this review, December 27, 2012
Dear Gail,

Come back and see us again soon and I'll have a brand new leopard print robe wrapped and waiting for you take home with you!

Thanks for the wonderful review and I truly hope you stay with us again soon.

Best Regards,

Albert Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel

Address: 10740 Wilshire Blvd at Selby Ave, Los Angeles, CA 90024
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Los Angeles
#5 Spa Hotel in Los Angeles
#5 Luxury Hotel in Los Angeles
#6 Business Hotel in Los Angeles
#10 Family Hotel in Los Angeles
#10 Romantic Hotel in Los Angeles
#11 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Hotel Palomar Los Angeles – Westwood is a stunner of a boutique hotel in Los Angeles’ most vibrantly beautiful neighborhood. Located on Wilshire Boulevard’s Golden Mile, this stylish “Art in Motion” hotel is steps from UCLA, Westwood Village, Rodeo Drive and Beverly Hills. The luxurious guestrooms feature sweeping city views and modern artistic décor. Blvd 16 offers a stylish and comfortable setting for guests to enjoy fresh and flavorful cuisine using local sustainable products. ... more   less 
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Also Known As:
Kimpton Los Angeles
Los Angeles Kimpton

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