i stayed in the hotel as part of an organised tours pre departure accomodation package. When i went to check in i was taken pretty much straight away and it was all over pretty quickly. the room was stunning. fantastic double bed,safe, tv, tea/coffee facilities, a fridge, all was very clean. The bed was extremely comfy i certainly didnt have any issues getting to sleep. The area the hotel was in didnt appeal to me at all. I certainly didnt feel safe, even during the day sometimes. There is a starbucks underneath the hotel which ws fantastic and also a japanese supermarket where you can get fresh fruit etc. The restaurant in the hotel was ok, i was the only person in there when i went down to eat so i had no issues about waiting to long or anything. The lady who served me was very pleasant. The hotel have a business centre where they offer free internet which was great and there is also a free shuttle service (although tipping is the payment). I made use of this service to go and see a basketball game at staples centre. Now this is where my complaint about the hotel staff comes in. The gentleman who dropped me off was lovely, gave me a card with the telephone number on it for when i wanted picked back up. So later on i called back for them to come and get me, the guy on the phone said just go back to where you were dropped off, so doing just that i went across the road only to find the road i had been dropped off was now closed to accomodate everyone coming out of the staples centre. so i went to the nearest corner to see if i could see the shuttle coming,luckily i did and he seen me also as i waved at the bus (it was a different man this time) but once i got in the bus he proceeded to give me a tirade of abuse!! saying i should have been more specific about where i wanted picked up. I was FUMING!!!
all in all it ws a pretty good hotel, but the staff leave a lot to be desired.
- Official Description (provided by the hotel):
- Located in Little Tokyo and less than half a mile from LA Live, our Downtown Los Angeles hotel features a beautiful rooftop garden and renovated accommodations with stunning skyline views. Each guest room, furnished with sophisticated Asian-fusion décor, features a work desk with free basic Internet, plush bedding, and a 42-inch LCD HDTV. Upgrade to a suite for a touch of indulgence and extra space with special amenities including a soothing whirlpool bath, sofa bed, and dining area. Additional on-property amenities include a 24-hour business center, a 24-hour fitness center, and dining options. With over 12,000 square feet of space, 14 meeting rooms, two ballrooms, and state-of-the-art audio visual equipment, planning a corporate seminar or holiday party is simple. Or, host a stunning wedding at Kyoto Gardens, our Japanese rooftop garden complete with cascading waterfalls, tranquil ponds, and downtown skyline views. ... more less
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- Also Known As:
- Kyoto Grand Los Angeles