My husband and I stayed here on a quick trip to LA for the LA Autoshow. I let him choose the hotel (here's where the learning starts!), and decided I would wear my "easy going" cap for this quickie trip. This hotel was a great deal on line and I loved the idea of a Japanese approach to our accommodations.
After braving the rush hour traffic in LA to get to the hotel, we were in a hurry to check in and get to your dinner engagement. I had read on line that some of the rooms had been recently renovated, so checked with the person checking us in to make sure we were in one of the updated rooms. She replied that it was "semi-renovated" (learning continues...). Upon reaching our room, which was spatially adequate,it felt a little old and dingy. The bedding ensemble was new and styled very nicely ~ I think was the "semi-renovated" element our check-in attendant was referring to. There was also some new, very cool wall paper on the wall behind the bed. Everything else was very standard and in need of updating.
Upon returning from our night out in Downtown LA around Staples center, we were famished and had walked around for a while trying to find something open to grab a late night bite at. With very little available, we took a cab back to our hotel and thought we'd order room service. Alas, no room service available. While there is a lounge in the hotel lobby, there is no food service. There is also a restaurant, but it closes early in the evening. I thought all of this was very strange, however it was a Thursday night. The front desk provided us with a Dominos Pizza menu and also found a menu for a Thai restaurant that delivers. The single desk attendant suggested we walk just a couple blocks down the street where we would find many restaurants open. We walked quite a long ways and there really was nothing open. This is not the best part of town I might add, and we felt it best to get back to our room. We ended up calling the Thai restaurant and ordering ~ eating at 1:30 am and it was pretty good. But really, in the future, I will not stay at a hotel without room service or adequate dining options close by.
The bathroom, while functional and relatively clean had a loose faucet and just really needed to be updated. The bed however, was very comfortable and the bedding was nice ~ again, part of that semi-remodeled effort.
If you're going to LA and will be out and about, not spending time in your room, it is definitely an adequate stay. I do think that you'll do better just a few blocks towards the center of downtown with other options such as the historic Millenium Biltmore which is actually great value. I won't choose to stay here again and definitely will do more research before I let my beloved do the choosing again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 4, 2012
Thank you kindly for sharing your guest experiences during your recent stay. I apologize you encountered service issues with our restaurant outlets, and we are proactively taking these suggestions into account. Room service is currently available from 6a.m. to 11p.m., though we are looking into extending these hours of service. We currently offer the Azalea Restaurant, which serves nightly until 9p.m., and The Rendezvous Lounge, serving until 11p.m. We are also in the process of renovating our guest rooms, as we will be changing to a Hilton Doubletree in the summer of 2012. I would personally like to invite you back for a future stay, to experience the new changes we are initiating and implementing. I can personally be reached at (213) 629-1200. Thank you again for providing your feedback, as we continually strive to better service our guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.