All rooms are suites and well decorated, but the staff is not service-oriented. On my third stay there, they gave me a room next to the gym despite the fact that I am a gold member. I had to pull tooth and nail to have my room changed- the guy had lied about the hotel being full. After I requested valet service to bring out my car, the guy downstairs insisted that he calls the front desk, obviously thinking that I was stealing the car (despite the fact that I had already supplied my room and valet ticket numbers).
When I complained to a manager, he was at least courteous and admitted that he could not offer a good explanation. He remedied the situation by giving me courtesy points. Obviously, I am deeply disappointed but I will give the hotel another try on my next business trip in LA...
They need to shape up and the staff needs to drop their poor attitude.
- Official Description (provided by the hotel):
- Our Luxury Los Angeles Hotel is at the foothills of Beverly Hills/Bel Air, squarely in the center of glamour, W Los Angeles Hotel Westwood is located between Rodeo Drive and the Santa Monica beaches. ... more less
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- Also Known As:
- w Los Angeles - Westwood Hotel Los Angeles
- w Hotel Los Angeles
- w Hotels Los Angeles