the price is 400.00 per night and here's what happened to me:
I arrived on 6/14/05 at 5 pm for business meetings in LA. I'm to leave tomorrow at noon and I'm writing this from my immediate experience in the hopes others will spend their money anywhere but here.

Here's a list of what has gone on since my arrival last nite at 5 pm and its now 11 pm the next eve -- this is in just over 24 hours:

1) on arrival the shower was broken -- had to call engineering. they got it working best they could for me to shower; then came back later when i went out; didn't fix it properly -- had to return the next day

2) no robe in the closet on arrival; had to call housekeeping

3) during the night -- the toilet broke and sound of water running non-stop

4) during the night -- the bedroom phone suddenly began ringing for no reason -- i had to unplug it left the living room phone on...

5) I had ordered a wake up call for 8 am -- woke at 7-40 am and called down i didn't need the 8 am call. no problem they said. I went back to sleep and 20 mins later at 8 am they called to wake me.

6) I ordered breakfast -- cappucino with sweet n low. they didn't bring the sweet n low or sugar.

7) lunch -- i had to rush for a meeting so i ordered in my room. hamburger med rare to rare -- came medium well -- in fact toasted.

8) I asked the waiter to remove the lunch at 2-30 when i left for my meeting; he assured me he would come back. when i returned at 5 pm it was sitting there -- leftover hamburger was now rancid meat that made the room smell terrible. someone had been kind enough to put fresh fruit in the room next to the tray with the now rancid meat!!

9) dinner with friend downstairs -- the waiter asked if we wanted dessert. we said no, we'd sit a bit. he immediately brought us the check which we thought was rude -- we intended to order another glass of wine. they had several empty tables so clearly he didn't need ours.

10) i returned to the room intending to relax and watch a dvd. I had to call the concierge because there was no list of dvd's in the room. She told me to look for a W book with list inside. There wasn't a W book. she promised to send one up. It never arrived. I had to call her TWO MORE TIMES to get the list of dvd's. list arrived: I ordered.

11) someone brings up film -- its not a dvd -- its video. I send it back. I don't have a vcr. And the guy tells me they actually don't have but FOUR DVD'S IN THE HOTEL but every room has a dvd player.
they have videos but no vcr's in the room. I call the concierge -- she says they'll install a vcr.

12) engineer installs the vcr -- tells me there's no remote -- no surprise.

13) i call concierge for a video. she asks what happened to the last one -- i say i sent it back because no vcr. she sends it again.

14) toilet starts running again - 2nd night in row. engineer has to fix it again.

15) in bathroom there's one tiny bar of "bliss" soap. they don't allow you any extra so you can't have one in bathtub and one in sink. you have to carry your pittance of soap from the bathtub to the sink and back again. and use it over and over...at 400.00 per nite

16) the walls are filthy and stained; no painting done in how long.

17) manager says that my experience is an exception. think so? read the other reviews which i just saw now...looks like this hotel should be closing down.

My husband and I have been staying at this hotel every other month for the past couple of years. It happens to be convenient to where we need to be when we are in LA and we like the fact that it is all suites. Many many times we have sworn that this is the LAST time and then we give it one more shot. This last stay finally did it. Check in took an hour and a half. We were given five different rooms that were wrong (a lesser category on then what we were being charged for) and when we were finally given the correct room, it had an un mage bed. If this is the way they treat repeat guests WITH Starwood Gold status, I can only imagine how they treat everyone else.

awesome hotel. terrific, friendly service and going above and beyond! beautiful, clean, fresh rooms and the most comfortable bed and crisp sheets. food was delicious and service in the restaurant (near the pool) friendly and prompt.

We stayed here only because it was within walking distance to our business meetings.
Though we used points for the room, I would rather not use my points on this place if distance wasn't such a high factor.

If you must stay here other than for reason of trying to look oh so cool for staying at "W" then make sure your room is not by the elevators and away from the frat houses with their loud partying.

Read the "Urine" review for their take on being near the bar/club of the hotel. Probably true.

The Newark "W" wasn't too bad though.