We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 Star Customer Service!” 5 of 5 stars
Review of W Los Angeles - Westwood

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added W Los Angeles - Westwood to your Saves list
W Los Angeles - Westwood
4.0 of 5 Hotel   |   930 Hilgard Avenue, Los Angeles, CA 90024   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #21 of 324 Hotels in Los Angeles
GreenLeadersSilver level
Atlanta, GA
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
38 helpful votes 38 helpful votes
“5 Star Customer Service!”
5 of 5 stars Reviewed November 27, 2012

Spent 3 nights at the W LA and it was comfortable. Not their usual swanky hotel that you would expect but our spectacular suite was a good size and very clean.

Highlight of our trip was the customer service. I have NEVER experienced such PERFECT, professional, and friendly service (with a smile)..AND THAT WAS EVERY DAY WITH EVERY STAFF MEMBER WE ENCOUNTERED!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad_Wulff, Guest Relations Manager at W Los Angeles - Westwood, responded to this review, December 10, 2012
Hello and thank you for taking the time to post a review of your recent stay with us. We love reading about our service, our Talent takes it very seriously. I am glad to see we hit the mark! We feel that our Whatever/Whenever level of service separates us from everyone else, and that is what keeps guests returning to us time and time again.

I will be sure to share your kind words, and I know we are all waiting to welcome you back again soon!

Sincerely,
Brad W
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

920 reviews from our community

Traveler rating
    456
    249
    102
    61
    52
See reviews for
153
225
90
275
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 25, 2012

We spent 6 nights at the W Westwood, cashing in a boatload of starwood points. The positives: they upgraded us to a suite, so we had plenty of room, and the hotel is in a good location, letting us get downtown and out to surrounding areas like Pasadena and The Valley pretty easily. The negatives: it was cool at night Thanksgiving week, and the heat didn't work very well; this was mostly remedied our second day when we were provided a space heater.

We had a couple meals at the hotel, the first room service dinner was simple but good. Our second meal, at the outdoor area near the pool, seemed fine, but my wife got serious food poisoning, and ended up in bed for two days, and the only thing she ate that day that I didn't share was a soup with shrimp she had at the W restaurant.

Room Tip: Valet parking at the hotel is $38/day; there's a public parking lot about a block away where you...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 24, 2012

Nice hotel, staff is pleasant. Location is great, especially for someone who likes to walk around, the area not too far away is called the village, which has plenty of coffee shops, restaurants, etc. Also not far from UCLA, so a young and alive area. I enjoyed the stay, only thing is the rooms are a bit dated. Aside from that would stay here again. Did not order any food, so am not sure how room service is. Parking is very expensive, you can park near by for far less.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad_Wulff, Guest Relations Manager at W Los Angeles - Westwood, responded to this review, November 27, 2012
Hello, and thank you for sharing your review of W Los Angeles – Westwood. I am so glad you enjoyed our location, Westwood Village is a great local feature that many of our guests take advantage of, as well as the UCLA campus.

I am happy to see you would return, we look forward to welcoming you back again soon!

Sincerely,
Brad W
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2012

This hotel was wonderful. There is a very pleasant smell of soap when you enter the lobby. A nice, clean scent.

I booked the least expensive room and it was still spacious and luxurious. There are Bliss products in the bathroom, a cotton waffle robe, and bowl style sink. Water pressure is very good.

The room service was excellent. I had both dinner and breakfast in my room and they were both delicious. The vanilla gelato that accompanied the molten chocolate cake was divine.

The staff is extremely nice and professional from the front desk to the concierge to the people who deliver room service. Truly outstanding staff.

My only complaint is that I had a room across from the elevators so there was some noise, not too terrible. But ask to be away from the elevators.

This was an excellent value, would definitely stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad_Wulff, Guest Relations Manager at W Los Angeles - Westwood, responded to this review, November 27, 2012
Hello, and thank you for the kind review! I am so glad you found our hotel to be wonderful, we truly appreciate it.

We do receive great feedback on the size and design of our suites, and I am glad you enjoyed it. I love having the Bliss Spa products in room! Thank you so much for the compliment on our Talent, service based feedback is always so appreciated.

We look forward to having you back again soon!

Sincerely,
Brad W
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kailua-Kona, Hawaii
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2012

Had a wonderful time here, conveniently close to everything. And walking distance. Had lunch and dinner in the restaurant and everything was wonderful. The front desk staff was most accommodating. Amber in the bar was so guest oriented. Yayyy, will return to this hotel.

Room Tip: We were on the 7th floor, and had a one bdrm suite. There were three of us girls and we each had a...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

I took my wife to the W Hotel - Westwood for our anniversary. I was running late as usual and sent the hotel an email last minute and asked if they had any anniversary specials. I didn't hear anything back but to our surprise they came the first night with a bottle of champagne and chocolate covered strawberries.

The staff was very friendly, the room was great, and the service was great!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad_Wulff, Guest Relations Manager at W Los Angeles - Westwood, responded to this review, November 27, 2012
Hello, and thank you for celebrating your anniversary with us! We love special occasions, and I am glad we were able to surprise you and your wife with a gift.

I invite you back for your next anniversary, and hopefully sooner! Have a great day, and I hope your celebration was amazing.

Sincerely,
Brad W
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2012

Staff was nice and rooms are all suites. For a W, hotel was on a small side, which I liked. Nice bathroom, but was disappointed for not having a nice tub...only a shower. had all the amenities in the room you'd expect. few places to eat with in walking distance as well as Target in case you forgot something.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to W Los Angeles - Westwood? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Los Angeles - Westwood

Address: 930 Hilgard Avenue, Los Angeles, CA 90024
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Los Angeles
#11 Luxury Hotel in Los Angeles
#11 Spa Hotel in Los Angeles
#12 Green Hotel in Los Angeles
#23 Romantic Hotel in Los Angeles
#46 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Los Angeles - Westwood 4*
Number of rooms: 258
Official Description (provided by the hotel):
Our Luxury Los Angeles Hotel is at the foothills of Beverly Hills/Bel Air, squarely in the center of glamour, W Los Angeles Hotel Westwood is located between Rodeo Drive and the Santa Monica beaches. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Orbitz, Priceline, HotelTravel.com, Hotels.com, Travelocity, BookIt.com, Despegar.com, Otel, Odigeo, TripOnline SA and Tingo so you can book your W Los Angeles - Westwood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Los Angeles - Westwood Hotel Los Angeles
w Hotel Los Angeles
w Hotels Los Angeles

Owners: What's your side of the story?

If you own or manage W Los Angeles - Westwood, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.