First impressions - really nice room(s) - general rule seems to be you get a living room and a bedroom. First room offered had a bizarre power problem - no lights work - but room very quickly swapped with no hassle.
The problem with this hotel is in the soundproofing - or what felt like lack of any. In early evening I could hear one neighbours every move and their TV (loud enough that I thought mine had turned itself on) - and yet to be fair, I doubt they were being very loud ...when I went out for the evening the corridor was silent, so hardly a wild party going on.
Then my other neighbour put their television on in the early hours if the morning - again it was like someone had turned the TV in my bedroom on!! I did knock on the wall and realised at that point how thin the wall was!!! I ended up sleeping on my couch to get some peace.
What can I say - the bar is good, nice breakfast, room service good - but if you can't sleep it's all a bit pointless.
To be fair I'm sure I could have asked to change rooms (to a 3rd room), but as I was only staying 2 nights, had already unpacked, and had a tight schedule, it was simpler to use some earplugs I bought on the second night.
Staff helpful, hotel clean, decent wifi - just let down by soundproofing. Maybe I was just unlucky, and if I had been staying longer I'm sure a room switch could have been possible.
My only other complaint is that they added minibar snacks I hadn't had to my folio after I had checked out and paid - a quick email resolved this and they refunded - but it leaves a bad taste, especially when a platinum customer has declared what they have used from the minibar when checking out!!
I can't fault the service in the hotel - and the public areas (bar, restaurant, pool area) are all fabulous!
- Official Description (provided by the hotel):
- Our Luxury Los Angeles Hotel is at the foothills of Beverly Hills/Bel Air, squarely in the center of glamour, W Los Angeles Hotel West Beverly Hills is located between Rodeo Drive and the Santa Monica beaches. ... more less
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- Also Known As:
- w Los Angeles - Westwood Hotel Los Angeles
- w Hotel Los Angeles
- w Hotels Los Angeles