When I arrived I needed to use a restroom. I was escorted to a hotel room that had yet to been cleaned. No public restrooms available for guests. Later when my room was ready, Room 127, It was clean with fresh paint and varnish smells. I decided not to complain, I would take the smell over crusty carpet in other reviews. When I turned on my bedside lamp at 4am, ###cockroaches scurried off the table###. I reached for the phone to call the front desk and more bugs scurried. So I grabbed my cell and called the front desk. He was polite and told me he would need to call me back.
I loaded my luggage into my car, took a shower, curled my hair and dressed for the day. No call returned yet. I drove to the front desk. (free parking is a great plus at this hotel). The night clerk said he did call me back and I didn't answer?? I said I had my phone next to me. He said he called the room. I never heard the phone and the trunk of my car was only 10 feet from the door. He said the manager would be in after a 8 am, I should call him. OKay, it's 4:30 am in LA what do you do? I found a McDonalds and slept in my car.
After 8am I called and was told the manager would be in after 10am. My next availablity to call was later in the day. I got a hold of the manager. It was quite a confusing phone call. We had a bit of a language barrier. But I understood that the problem was addressed and I could return to my room. (meaning the bugs were extermenated). I said I did not want to return. He credited my charge account for the next two nights of my stay, but said he would not refund the $$ for the first night since I left with out telling them, and I did not let his employee to come to the room?? Which was not correct. He said he would talk to his employee and get back to me. I said check you cameras. I had not moved the cones in the parking lot or my car till after 4:30am and talked to the clerk before I drove away. What should I have done? I have never run into cockroaches before, I did not want to bring them along for the rest of my trip.
!!At what price of a room rate should you expect cockroaches are exceptable?? !!! He told me I had quite a discount on my room and they are always sold out. Like that woule make me feel better about the bugs?
I ended paying double for the next two nights for my room and $25/day parking.
The pool was clean. I saw employees working outside restaining the furniture. It was really better than expected from the reviews. The room was small, two double beds, small frig and microwave. Minus cockroaches it may have been fine. The neighborhood was shadier than I was comfortable walking around in.
I found many of the agrumental points of the manager to be degrading to the point of calling me a Liar. I asked if he called me a liar and he said he was speaking to my phone???
I don't know how to tell you sleep with the thought of bugs crawling on you and in your luggages...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.