Even from the beginning of our stay at the Hollywood Roosevelt, we had terrible service. My husband and I checked in around 10 pm on a Friday night, and were told by the hotel that there were no rooms left, and that they had "overbooked" the rooms. Even though, we had made reservations 2 months in advance for a 3 night stay! We complained to the front desk staff and manager on duty, who didn't give us much sympathy. They were too busy attending to the other guests were were attending a party in the pool area. The management's "solution" to the problem was shipping us to another hotel, located 10 miles away! After coming in from a long flight, being tired, etc. we were VERY dissapointed that the Roosevelt could not accomodate us in any other way, despite having a confirmed reservation. They also could not guarantee us a room for the following night! They suggest that we call the next morning to see if there were available rooms. What is the point of a reservation, if you have no rooms available?!Apparently this happens more often than they like to admit, since many other guests checking in on the same evening faced the same problem. It seems the staff were more attentive to the party guests, rather than their own paying hotel guests! We did end up staying the 2 remaining nights at the hotel, only to find our room very small, dirty and dingy. There were huge dirt spots on the carpet! The pool area was "off limits" and limited to VIP access. We weren't even allowed to go into this area, which was guarded by security, even though we were guests of the hotel! The only good thing about the Roosevelt was the location of the hotel which is located right across the street from Gruman's Chinese Theater, Kodak Theatre, and the Hollywood and Highland Complex. After returning home from our trip, we contacted the management of the hotel. They did not even both to give us a call back! We will not be wasting our time and money on this hotel in the future. We'll be staying at a hotel where they value their guests!

This was a strange, but satisfying, stay from start to finish. The front desk people were very nice but explained that the pool would close at 3pm for a private event. It was about 1:30pm, I do understand that check in time was not until 3pm, so we were early. We quickly changed into swim suits, and rushed down, we really wanted to go in this historic pool! As we arrived, we were told the pool was closed. We asked really nicely if we could just briefly check it out. There were people setting up for the event who were obviously kind of mad at the sight of tourists with kids arriving and trying to swim. We did take a quick dip, but were pretty much glared out. Oh well, we did get a brief look. We were mildly dissapointed that our room did not face the famous Hollywood Blvd, but that feeling went away quickly as we watched some sort of red carpet being rolled out in the valet parking area below us. We joked that we might see "stars" ! We went about our day enjoying the area and all its wierdness. The hotel was a SUPER spot to be based to see all the action. The stores, the food, the famous sites, the new complex across the street, etc. This hotel is totally Hollywood. The elegance of the lobby, the ballrooms (you can peek in), the lounge, even the pool area, were fabulous. When we returned to the hotel, tired and a little overwhelmed, we discovered that there really WAS a red carpet affair going on in the pool area and there were in fact stars present. We actually got to take pictures from our room of people arriving. This was way cool, need I say more. My husband and I took turns going downstairs and standing with the real photographers. We never saw anyone except some dude I later learned was Magic Don Juan. (?) A lady in the restroom who was obviously leaving the party told me it was a party hosted by E! for Hugh Heffner and his lady friends. Wow. Overall, this night was pretty unforgetable.The next day, the lobby was closed because they were filming something! The hotel room was very modernly funished, low beds, a sitting couch, a nice desk, a big closet. I paid $189 for a room with two double beds. Yeah it was a little small, but this is an old hotel. It has been uniquely redone. A doorman told us they are striving to get away from the touristy crowd and recapture the "hotel of the stars" status. The lobby was unsurpassed in its elegance and overall ambiance, sort of dark and gloomy, but upscale like a castle. Cleanliness was great, bathroom was nice and even had great shampoo and conditioner! We were travelling with kids, and this hotel wasn't exactly very kid friendly, but that was OK with us. The service was OK, kind of snotty but this is Hollywood. I would stay again, hopefully without the kids!

When my wife and I visited the Hotel Roosevelt on July 29-31, we found out that the hotel had no rooms left (they overbooked). After an hour, they shipped us 8 miles to Glendale. Despite the fact we made reservations and reserved a room in the newly remodeled area, we were once again disappointed. When I demanded an upgrade, it took awhile for them to grant my wish, only to find out the upgrade was only two floors up. When speaking with the manager, I was told the first night (which we did not spend there) was free as well as the hotel we spent the night at was free. Surprise, surprise, when we checked out, they said we were charged for all three nights. I asked for a refund, but according to them, since we booked with a travel website and not directly through them, we were not going to get a refund. The rooms are okay, but definitely need to be remodeled. There was stains on the carpet in both the rooms we were in. All-in-all, the hotel has a prime location to Hollywood, but I think this is easily the WORST experience and treatment I have ever received. The whole scenario definitely could have been handled differently and I would have been okay with it; but it really felt that if you were one of their A-list celebrities, they would do anything for you; but if you are an average Joe, don't bother us. I would highly recommend NOT visiting this hotel.

Spent a week at this hotel in May. Picked it for location and a really good rate for the week. I agree that it was incredibly noisy--heard every sound from next door through the very thin walls. Maybe I am naive, but I was furious that they charged me for using the coffee pot in the room each morning, not to mention that it was next to impossible to get someone to leave creamer and suger each day. Housekeeping never seemed to have any on hand, and the front desk was indifferent to my requests. I travel to LA often, and I will not stay there again. Sure, the location is great for tourists, but I think one can do better.