We had a suite and adjoing room for the night of New Year's Eve, did not know that there would be a huge party which would shut down all public spaces for hotel guests-no access to bar, restaurant, lobby or pool. Our rooms were at the end of the building with the fire escape right outside. Party goers clattered up and down all night keeping everyone awake. The best part came at 6AM when we were getting ready for the Rose Bowl Parade and found that we had no hot water in any bathroom. Later we discovered there was no hot water in the hotel at all. The hotel is interesting, but only a fool would go back.

I had the misfortune to have stayed at this hotel for 4 nights from 25 - 29 November, 2004. I had researched this site previously and the reviews seemed to come up Ok with exception of a warning about the mini bar. I kept a small containter of milk in the bar for use in our coffee (they only have powdered stuff - YUK!) and when vacating the room I removed the container and attempted to relock the bar with the key provided, only to have a shelf collapse and a bottle of beer break. I informed reception/housekeeping. I also told the desk clerk upon checking out that I was not prepared to pay for this. Guess what! I was charged over $AUD8.00 for a small bottle. Nonetheless I am disputing this. We also very distressed by our treatment by the staff. There was a Christmas Parade involving all the major streets in the area and most were closed off. We were made to feel like gatecrashers at own hotel and most certainly not put first. The rooms are old and tacky and as for the bathroom I don't even want to go down that road. We have visited this hotel briefly previously prior to their renovation and thought it was just delightful, but unfortunately the new style is just cold and boring and not worth the tariff.

Stayed here Nov 6th to 11th 2004 and overall I would have to say what a let down it was. The room we stayed in had been recently refurbished and apart from the carpet that must have been fitted in the 30's it was acceptable. I suppose we were lucky in that we had hired a car and only used the hotel as somewhere to sleep. Anyway a few of the bad points - if you can speak spanish or ukranian you'll at least be able to talk to the staff otherwise take an interpreter. One day I lost a jumper in the hotel and could not find one person that understood me - now I know I'm from Yorkshire but come on. To be fair there must be one English speaking person that works there because they rang our room at 3.45am one morning and asked us not to use the faucet because they had a flood in the room below ours. The hotel seems to mainly cater for various functions that seem to happen every night and paying foreign tourists are just an unwelcome inconvenience. Obviously these are only my opinions and we still had a great time in LA, but do yourself a favour and book somewhere else.

If you hope for luxury and grandeur forget this one. Horrible back entrance to reception. The front lobby from the Boulevard is cold, souless and dark. The facilities are non existent. Small bar with a few chairs in a lounge more like a cave. Forget chilling out, in fact the hotel treats guests second best. Only seem interested in premieres and functions so for two nights out of three the bar was off limits to the guests. Didn't try the restaurant as it seemed overpriced. Rooms in the Tower are bland, cold and feel like a hospital. Tower is always noisy as the air con vents are outside. Staff are hopeless and quite unfriendly and don't seem to understand English. Beware the rude and careless car valets, our rental car was smashed up the last night, some arguing got us a result but they hoped they'd get away with it! Mind you if you've got a limo that's different. Abysmal, dreary and cold. We stayed three nights and it was three too many!! Go to a Best Western far, far superior in every way. In fact just skip Hollywood there's nothing there but tacky gift shops, seedy sex clubs and a feeling of unease at night.