We had low expectations of this hotel given it is quite a budget chain but it is by far the stand out hotel in terms of service of our whole west coast trip. The front desk staff couldn't do enough in terms of booking taxis, giving us tips for universal studios and discount coupons. The service that stands out though is when we were checking out and a guy next to us had left his phone in a taxi, not only did the receptionist ring the taxi firm but she then agreed to drive and pick the guys phone up for him!
In addition it's a great location 5 minutes from hollywood and highland center with lots of shops and restaurants, the walk of fame, chinese theater etc. Rooms were a good size and very clean.
Only disappointment of the hotel was the pool was in the shade for most of the afternoon.