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“Best service of our trip” 5 of 5 stars
Review of Hilton Garden Inn Los Angeles/Hollywood

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Hilton Garden Inn Los Angeles/Hollywood
3.0 of 5 Hotel   |   2005 North Highland Avenue, Los Angeles, CA 90068 (Formerly Hollywood Heights Hotel) (Central L.A)   |  
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Ranked #38 of 322 hotels in Los Angeles
Lancashire, England
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Best service of our trip”
5 of 5 stars Reviewed 4 weeks ago

We had low expectations of this hotel given it is quite a budget chain but it is by far the stand out hotel in terms of service of our whole west coast trip. The front desk staff couldn't do enough in terms of booking taxis, giving us tips for universal studios and discount coupons. The service that stands out though is when we were checking out and a guy next to us had left his phone in a taxi, not only did the receptionist ring the taxi firm but she then agreed to drive and pick the guys phone up for him!
In addition it's a great location 5 minutes from hollywood and highland center with lots of shops and restaurants, the walk of fame, chinese theater etc. Rooms were a good size and very clean.
Only disappointment of the hotel was the pool was in the shade for most of the afternoon.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 3 weeks ago
Thank you for choosing Hilton Garden Inn LA Hollywood on your recent trip to the Hollywood. We value your business in addition to the 5-STAR feedback you provided. I was thrilled to read your review. We treat our guest like family and put ourselves in the shoes of our guests. A cell phone is a necessity for every traveler, and we can't imagine being without it. Thank you for your personal recommendation as a ‘Best Service of Your Trip.’ We wish you a happy & safe summer with a prompt return to the area.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Riverside, CA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

Great place for Hollywood Bowl concerts. Easy 10 minute walk to Bowl and back. Comfortable rooms, quiet, and great service for breakfast (only meal we ate). Other nearby hotels are cheaper, but this is worth the price. Great stay!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 3 weeks ago
Theodore, we are honored to be your first review!

Thanks for choosing Hilton Garden Inn LA Hollywood on your recent trip to the area. We appreciate your feedback and the time you took to share your experience.You highlighted our location and its "10 minute walk" from our hotel to the Hollywood Bowl. Thank you for the shout out regarding the comfortable and quiet room. Your loyalty to the Hilton Garden Inn brand and personal recommendation are both valued. We look forward to more your personal recommendations in Trip Advisor. Thank you again for your business and see you on your next Hollywood Bowl concert!
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La Quinta, California
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 11, 2014

As others have written this is a fantastic location if you are going to the Hollywood Bowl as you can walk right to it. The hotel is on the older side and it is starting to show...rooms need paint...crack in the sink. The bed was very comfortable, however the frame was larger than the mattress and a bit big for the room and I walked into it a few times. But it is very clean and the service was mostly good. We had a room facing the pool (as suggested by other reviewers so road noise wasn't an issue. The walls are thin and people came into their rooms at our bedtime and it was fairly noisy. Luckily they quieted down quickly but I guess it could be an issue. One suggestion is that they have hot tea/ coffee in the lobby in the evening as they did at breakfast time as they didn't have many choices of pods for Keurigs in the room. I wanted decaf tea and they didn't have any and didn't offer any. Overall we were very pleased because you can't beat proximity to the Bowl. It is pricey but you pay for location.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 3 weeks ago
Thanks for choosing Hilton Garden Inn LA Hollywood on your recent trip to the area. We appreciate your feedback and the time you took to share your experience with the Trip Advisor community. According to your profile, you are an exprienced traveler with reviews in 22 cities and logging over 55 reviews. Your highlighted review for a "fantastic and great location" was the perfect comment for travelers attending the Hollywood Bowl and Walk of Fame visitors! Thank you for the suggestion to place hot decaf tea in the room and in the lobby. Your loyalty to the Hilton Garden Inn brand and personal recommendation are both valued. Thank you again for your business and safe travels.
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Delaware, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 11, 2014

This location is great for tourist planning to see the Hollywood Walk of Fame and going to the Hollywood bowl for a concert. The rooms are a little dated and the hot tub had a foul smell. Free WiFi with a good signal. This hotel did not meet other Hilton Garden Inn quality as expected. The hotel was very helpful coordinating and setting up tourist bus tours.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 3 weeks ago
Jennifer, we are thrilled to be your first review on Trip Advisor!

Thank you for your feedback from your recent stay with us.

I am sorry you did not have an enjoyable experience at our hotel, due to the smell from the hot tub. Our staff takes great pride in maintaining the property and it seems like they missed this area. I can assure you that this is not the norm. It was good to hear that you enjoyed the free wifi with good signal. We are truly disappointed that we only got a 2 on your rating. I would love to further speak with you about the areas that we did not meet in compared to the quality of other Hilton Garden Inn brands. Please email me at your earliest convenience, mike.domingo@hilton.com.
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Clovis, United States
1 review
3 of 5 stars Reviewed June 11, 2014

If you are looking for a hotel near the Hollywood Bowl, this is a good choice. Easy in/out and a short walk. Much nicer than trying to park for an event when you end up walking just as far as this hotel. Yes, you have to pay to valet park your car here, but it is still cheaper than parking for the events at the bowl. If you are not going to a concert, then I'd chose something nicer and less chain like.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 3 weeks ago
Tina, we are honored to be your first review!

Thanks for choosing the Hilton Garden Inn LA Hollywood on your recent trip to area. We appreciate your business in addition to the time you took to share your feedback with the Trip Advisor community. I was thrilled to read you stayed with us while attending the concert at the Hollywood Bowl! We are approx a 10 minute walk, but more importantly is that we are the closest restaurant and lounge to the Hollywood Bowl. On your next concert show the bartenders/servers your Hollywood Bowl ticket and you will receive a discount for your meal and drink. We wish you safe travels and a prompt return. Happy Summer!
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Laguna Hills, CA
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 10, 2014

This is a very average but clean Hilton in an area bereft of 4-5 star hotels. Not worth the money, but better deal that Roosevelt or Redbury at price. Pool and Jacuzzi across hotel from valet parking are not inviting.. Added charges for high room, room away from elevator, "pool" view( with windows like big square ship portholes. Staff was nice. Bar is a joke as is coffee shop..For the money ($300/nite with taxes and upgrades), go to Loew's Hollywood 3 blocks away. But again, options in this area very limited.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 3 weeks ago
We appreciate your business in addition to the time you took to provide your feedback to the Trip Advisor community. Safe travels and Happy Summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2014

Excellent Location! Close to all major attractions either by walking (Hollywoood Boulevard) or by convenient Metro.
Staff were extremely helpful and knowledgable, good meals at the hotel restaurant and room was good . Special mention to Anthony on reception - outstanding customer service :)

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 3 weeks ago
Thank you for your feedback and for staying with us on your recent trip to LA.

Your recommendation to all the major attractions within walking distance from our hotel was a great advice for our future visitors. Our staff takes great pride in providing excellent service, and I would agree that Anthony, like most of the staff, always puts an extra effort and offers "outstanding customer service". I will share this with him and I assure you he will be delighted to hear the great comment! On behalf of the Hilton Garden Inn LA Hollywood staff, we hope to see you again soon and thank you for your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Los Angeles/Hollywood

Address: 2005 North Highland Avenue, Los Angeles, CA 90068 (Formerly Hollywood Heights Hotel)
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Los Angeles
#44 Business Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn Los Angeles/Hollywood 3*
Official Description (provided by the hotel):
Nestled in the heart of Hollywood within the city of Los Angeles is the Hilton Garden Inn Los Angeles/Hollywood hotel; a short walk, drive or commuter trek to many prominent corporations & local attractions; this Los Angeles hotel is the ideal location for business & leisure travelers. If you find yourself in Los Angeles for a convention at the Los Angeles Convention Center, a business meeting "Downtown" or a movie deal in Hollywood, the Hilton Garden Inn Los Angeles/Hollywood has every amenity plus great location the on-the-go traveler needs to pull it all together. The Hilton Garden Inn Los Angeles/Hollywood is centrally located near Disney/Dreamworks Studios, Sony Corporation, Capitol Records, Warner Brothers, Eastman Kodak, Deliotte and Touche and Coca Cola. Located within walking distance to the world famous Hollywood Walk of Fame, the Grauman's Chinese Theatre or one metro stop to Universal Studios, The Hilton Garden Inn Los Angeles/Hollywood is in the perfect "IT" location. ... more   less 
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Also Known As:
Hollywood Heights Los Angeles
Hotel Hollywood Heights
Holiday Inn Los Angeles

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