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“Great for location” 4 of 5 stars
Review of Hilton Garden Inn Los Angeles/Hollywood

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Hilton Garden Inn Los Angeles/Hollywood
3.0 of 5 Hotel   |   2005 North Highland Avenue, Los Angeles, CA 90068 (Formerly Hollywood Heights Hotel) (Central L.A)   |  
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Ranked #38 of 322 hotels in Los Angeles
La Quinta, California
Top Contributor
58 reviews 58 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
“Great for location”
4 of 5 stars Reviewed June 11, 2014

As others have written this is a fantastic location if you are going to the Hollywood Bowl as you can walk right to it. The hotel is on the older side and it is starting to show...rooms need paint...crack in the sink. The bed was very comfortable, however the frame was larger than the mattress and a bit big for the room and I walked into it a few times. But it is very clean and the service was mostly good. We had a room facing the pool (as suggested by other reviewers so road noise wasn't an issue. The walls are thin and people came into their rooms at our bedtime and it was fairly noisy. Luckily they quieted down quickly but I guess it could be an issue. One suggestion is that they have hot tea/ coffee in the lobby in the evening as they did at breakfast time as they didn't have many choices of pods for Keurigs in the room. I wanted decaf tea and they didn't have any and didn't offer any. Overall we were very pleased because you can't beat proximity to the Bowl. It is pricey but you pay for location.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 4 weeks ago
Thanks for choosing Hilton Garden Inn LA Hollywood on your recent trip to the area. We appreciate your feedback and the time you took to share your experience with the Trip Advisor community. According to your profile, you are an exprienced traveler with reviews in 22 cities and logging over 55 reviews. Your highlighted review for a "fantastic and great location" was the perfect comment for travelers attending the Hollywood Bowl and Walk of Fame visitors! Thank you for the suggestion to place hot decaf tea in the room and in the lobby. Your loyalty to the Hilton Garden Inn brand and personal recommendation are both valued. Thank you again for your business and safe travels.
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491 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Delaware, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 11, 2014

This location is great for tourist planning to see the Hollywood Walk of Fame and going to the Hollywood bowl for a concert. The rooms are a little dated and the hot tub had a foul smell. Free WiFi with a good signal. This hotel did not meet other Hilton Garden Inn quality as expected. The hotel was very helpful coordinating and setting up tourist bus tours.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 4 weeks ago
Jennifer, we are thrilled to be your first review on Trip Advisor!

Thank you for your feedback from your recent stay with us.

I am sorry you did not have an enjoyable experience at our hotel, due to the smell from the hot tub. Our staff takes great pride in maintaining the property and it seems like they missed this area. I can assure you that this is not the norm. It was good to hear that you enjoyed the free wifi with good signal. We are truly disappointed that we only got a 2 on your rating. I would love to further speak with you about the areas that we did not meet in compared to the quality of other Hilton Garden Inn brands. Please email me at your earliest convenience, mike.domingo@hilton.com.
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Clovis, United States
1 review
3 of 5 stars Reviewed June 11, 2014

If you are looking for a hotel near the Hollywood Bowl, this is a good choice. Easy in/out and a short walk. Much nicer than trying to park for an event when you end up walking just as far as this hotel. Yes, you have to pay to valet park your car here, but it is still cheaper than parking for the events at the bowl. If you are not going to a concert, then I'd chose something nicer and less chain like.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 4 weeks ago
Tina, we are honored to be your first review!

Thanks for choosing the Hilton Garden Inn LA Hollywood on your recent trip to area. We appreciate your business in addition to the time you took to share your feedback with the Trip Advisor community. I was thrilled to read you stayed with us while attending the concert at the Hollywood Bowl! We are approx a 10 minute walk, but more importantly is that we are the closest restaurant and lounge to the Hollywood Bowl. On your next concert show the bartenders/servers your Hollywood Bowl ticket and you will receive a discount for your meal and drink. We wish you safe travels and a prompt return. Happy Summer!
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Laguna Hills, CA
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 10, 2014

This is a very average but clean Hilton in an area bereft of 4-5 star hotels. Not worth the money, but better deal that Roosevelt or Redbury at price. Pool and Jacuzzi across hotel from valet parking are not inviting.. Added charges for high room, room away from elevator, "pool" view( with windows like big square ship portholes. Staff was nice. Bar is a joke as is coffee shop..For the money ($300/nite with taxes and upgrades), go to Loew's Hollywood 3 blocks away. But again, options in this area very limited.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 4 weeks ago
We appreciate your business in addition to the time you took to provide your feedback to the Trip Advisor community. Safe travels and Happy Summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2014

Excellent Location! Close to all major attractions either by walking (Hollywoood Boulevard) or by convenient Metro.
Staff were extremely helpful and knowledgable, good meals at the hotel restaurant and room was good . Special mention to Anthony on reception - outstanding customer service :)

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 4 weeks ago
Thank you for your feedback and for staying with us on your recent trip to LA.

Your recommendation to all the major attractions within walking distance from our hotel was a great advice for our future visitors. Our staff takes great pride in providing excellent service, and I would agree that Anthony, like most of the staff, always puts an extra effort and offers "outstanding customer service". I will share this with him and I assure you he will be delighted to hear the great comment! On behalf of the Hilton Garden Inn LA Hollywood staff, we hope to see you again soon and thank you for your business!
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Warrenton, Virginia, United States
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 5, 2014

This hotel is near the tourist area in L.A. (the Hollywood Walk of Fame, etc). The hotel is nice and it is a good part of that town. It is very convenient to local attractions (i.e. one metro stop to Universal Studios Hollywood).

The hotel restaurant has very good food and we ate there several times for the matter of convenience. What I will say is breakfast is not included with your room rate (that is an additional charge of $16.95 per person plus gratuity if you want the full breakfast options (bacon, eggs). If you want cold options only for breakfast that is $10.95 per person plus gratuity.

As for the room, for a city room, they are not huge, however, they are adequate in size. For my spouse and I, we personally like a softer bed, and the bed we had felt like a brick. The hotel staff tried to accommodate and make it a bit softer but it was still fairly uncomfortable for us. Most Garden Inn's have the adjustable Sleep Number hotel version of the mattresses,but this property did not.

The last thing is be aware that there is a $34 per day fee for Valet parking and no, non-valet parking is NOT an option. So an extra charge again per day.

Would I recommend staying here? I would have to say no based on the extras that you are charged and the room rate is a little high.

For example, literally right next door, there is a Holiday Inn Express and Suites and there Valet parking is only $20 per day and I believe a hot breakfast is included there.

Room Tip: I asked for a corner room and it was very quiet.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 4 weeks ago
I am sorry you did not have an enjoyable experience at our hotel due to the comfort level of the mattress. Our guests usually enjoy a very quiet nights sleep on this type of bed, as they state that it usually takes the whole night to figure their sleep number. Thank you for taking the time to advice our Trip Advisor community on the other options for breakfast and parking. We are confident that the cooked-to-order breakfast buffet we offer is priced comparable to the area. Have a great summer and safe travels!
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Toledo, Ohio
1 review
5 of 5 stars Reviewed June 3, 2014

Wonderful experience and location. Everyone at the hotel was very nice and knowledgable. Will definetly return in the future when back in the area. Thanks for everything! You guys are great! wow great awesome

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, 4 weeks ago
Jadwiga, we are honored to be your first review!

On behalf of the entire Hilton Garden Inn team, Thank you for choosing to stay with us! We are thrilled to have earned a 5 STAR review and appreciate the time you took to share your experience with the Trip Advisor community. Your comments regarding your "wonderful experience" and kind words - "wow" ,"great", and "awesome" resonated throughout our entire staff. They work extremely hard and take great pride in providing excellent service to our guests. Many thanks and safe travels!
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Additional Information about Hilton Garden Inn Los Angeles/Hollywood

Address: 2005 North Highland Avenue, Los Angeles, CA 90068 (Formerly Hollywood Heights Hotel)
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Los Angeles
#38 On the Beach Hotel in Los Angeles
#42 Romantic Hotel in Los Angeles
#49 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn Los Angeles/Hollywood 3*
Official Description (provided by the hotel):
Nestled in the heart of Hollywood within the city of Los Angeles is the Hilton Garden Inn Los Angeles/Hollywood hotel; a short walk, drive or commuter trek to many prominent corporations & local attractions; this Los Angeles hotel is the ideal location for business & leisure travelers. If you find yourself in Los Angeles for a convention at the Los Angeles Convention Center, a business meeting "Downtown" or a movie deal in Hollywood, the Hilton Garden Inn Los Angeles/Hollywood has every amenity plus great location the on-the-go traveler needs to pull it all together. The Hilton Garden Inn Los Angeles/Hollywood is centrally located near Disney/Dreamworks Studios, Sony Corporation, Capitol Records, Warner Brothers, Eastman Kodak, Deliotte and Touche and Coca Cola. Located within walking distance to the world famous Hollywood Walk of Fame, the Grauman's Chinese Theatre or one metro stop to Universal Studios, The Hilton Garden Inn Los Angeles/Hollywood is in the perfect "IT" location. ... more   less 
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Also Known As:
Hollywood Heights Los Angeles
Hotel Hollywood Heights
Holiday Inn Los Angeles

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