Check in went great. We bought our Universal Studio's tickets in the lobby and saved $5, that is the good news. The bad news about purchasing your Universal tickets here is that they could not provide change, we had to wait until our check out before they gave us our change.
It is not a hotel or inn. They have designed the outside of it so it looks like a glass building, but once you are inside you will see it is a motel. They disguised the front to make it look nicer. There is no room service, but a little coffee shop next to the lobby. It is run by 2 old sisters who don't speak much English. IF they notice you when you sit down they will ask if you want a cup of coffee, if you say no just water or juice they don't understand and you will have nothing to drink. We learned to just say yes to coffee. Prices were very cheap here, but it is frusterating trying to understand the sisters and waiting for service.
Parking was horrible at night. They have a very limited amount of parking spaces, so some people parked along the sides of walls blocking the enterance to the elevators, doors, and even the driveway to the hotel. We asked about parking at the Holiday inn next door since there was no place to park, but that was not allowed.
Pool was nice, hot tub could have been hotter.
Great location so you can walk to the Walk of Fame, Chinese Theater, museums, Kodak, Hollywood and Highland Complex. Great location for anyone on vacation and you won't mind your stay if you are not planning on spending much time in the hotel.