I was recently in Los Angeles en route to my way to Canada and needed a place to stay (I had an overnight layover) that was refined enough for my tastes but that also didn't damage my already fragile wallet from holiday shopping. I was already extremely tired from my long day of travel from Florida and I was hungry, needed a shower, and most importantly, I needed a bed. I was luckily greeted by a very friendly Filipina woman named Diane who greeted me with a smile that lifted my spirits. She was expedient, addressed my needs, and gave me insider tips on the best spots to eat that delivered because I was in no mood to go out. What I really enjoyed is when Diane called my room to let me know that my food had arrived (I do not like when people show up at my hotel room door, I rather come down to them). I didn't hear my cell phone go off to know that my delivery was here so I was very happy that Diane made that call to my room knowing my personal reservations about having a delivery at my door. To me, she treated me with respect and because of Diane's commitment to customer service, I am definitely coming back to stay there. For those of you who want to stay here, make sure you arrive when Diane is working, she will treat you right!
For me, the higher the floor, the quieter.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 17, 2013
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Thank you for your exceptional review! We really appreciate the feedback and are pleased that you enjoyed your stay with us. Our staff works hard to ensure that each guest has a pleasurable experience. We hope to see you on your next visit to Chatsworth, CA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.