We stayed at this Hyatt for two nights earlier this month while on an all-girls trip to The American Girl Store. Driving from Disneyland, we called the hotel to find out how long it would take us to get there. We were told, "two and a half hours"! We were incredulous, and sure enough, it took us less than an hour to arrive. When we checked in, we asked how long it would take for us to get to The American Girl Store in The Grove. Now, it's only about 4 miles away, but we were told, "forty-five minutes"!! Maybe they gauge these travel times based on peak travel with multiple car accidents along the way, but their estimates were so far off from reality they weren't helpful at all.

We were taken aback by the valet parking charge of $31 per day. We were told about alternate parking but it would be about $20 with no in and out priveleges. Both a parking valet and front desk clerk told us it would cost us $20 each and every time we parked and left. Because we arrived late and just wanted to get some sleep, we parked at the hotel and didn't check out the veracity of their information regarding the other parking lot. As another review mentioned, the front parking area is quite congested. Be sure to call ahead to have your car brought around if you use their parking.

Everything about the hotel is beautiful from the lobby to the hallways to the rooms themselves. The beds were comfortable, room decor was lovely. I would probably stay there again but cringe at the thought of the parking charge.

We used the pool one evening but it closes at 10. I think that's a bit early, considering that loud voices were coming from the outdoor bar area well past midnight.

Since our visit centered around visiting The Grove and American Girl Store, the hotel's location was perfect. It took us about 20 minutes to get where we were going each morning.

Fantastic Hotel! I can’t say enough about how much we enjoyed our stay at this hotel. The rooms were clean and up to date. We loved the view and the 42” HDTV. The staff was very friendly and extremely helpful. The location is great. You are close to so many things in LA. We spent 4 days in LA on a family vacation and were centrally located to any attraction that we wished to visit. Fortunately, this eliminated a great deal of traffic concerns. The hotel made sure that our room was located on a non-business floor as to not distract the many business travelers. This hotel delivers everything that you expect for what you pay.

The hotel is fine for business travel, but certainly nothing special. There were constantly lines for the front desk, I was on hold interminably when I called to report a problem with my television and the housekeeping was a bit spotty (some days great, others not so great).

They didn't have the king room I'd reserved available on my arrival, but did offer to move me the next day.

There is construction going on next door which begins quite early in the morning.

The Equinox gym is wonderful, but the $20/day charge is a bit steep.

Now don't get me wrong. The hotel is quite lovely to look at. The rooms are clean and well furnished, and the lobby is something to be seen.
But travellers beware! This hotel will charge you for anything it can come up with a reason for.
Our $34 room service became $55 with their "required gratuity" and "convenience fee"
Our parking for one night was $30. Yikes!
And lets not forget about the hefty "occupancy fee" we were suprised to get on top of the price of the room. I still don't understand that one. So if we got the room, but didn't stay there, would they waive the occupancy fee?
To top things off, it was our wedding night, and they knew it (you can note it when you reserve a room). No congrats when we checked in, no nothin'!
In my opinion, this Hyatt's slogan should be "The Regency Century Hyatt...you're lucky we even let you stay here"