Stayed at the hotel (now carrying the Hyatt, not the Westin name) for four nights. My room, on one of the top floors, was very well furnished, with a beautiful modern bathroom. The bed was extremely comfortable and the room had free etherent internet access. Upon arrival, in the early hours of the morning, I noticed the TV wasn't working. The quick arrival of the maintenance technician soon solved the problem, in spite of the very late hour. I was initially concerned to see a major construction site across the road from the hotel. I nevertheless never heard anything, and forgot all about it during my stay. First class (expensive)spa in the hotel. Nice mall (currently under refurbishment) 2 minutes away. All in all - a good experience.

This hotel was a nice one i stayed here in the middle of july and it was a bit chilly but we loved it the pool could have been a bit cleaner but overall i liked it a lot

I recently stayed at the Century Plaza Hotel in Los Angeles and was quite disappointed. Stained carpets, mildew in bath along with missing grout. Floor was actually slanted at walls to the point that the TV armoire was acutally secured to the wall with a heavy chain. I spent over $250 per night for this.....only positive was that the bed was very comfortable. I was charged for use of the courtesy bar...when I never opened it...although they took the charge off when I complained, when I went down to the front desk to get a new invoice, I noted the clerk on the phone with another guest who was apparently charged for the bar too and calling to complain about the erroneous charge...almost felt like this was some kind of scam. Valet parking (with in and out privileges) was a pricey $27 per day. I would not recommend this hotel given the poor condition of the rooms.

I stayed at this hotel for 4 days in May. I was somewhat apprehensive due to the prior reviews I had read regarding indifferent and rude staff. Unfortunately, I found this to be true. The valet staff was wonderful but the front desk staff (every single person I dealt with) was boderline sullen. I happen to meet a very nice Starwood employee staying at the hotel for a training class and she had the same experience. She also encourgaged us to voice our complaints in writing to the corporate office. The concierge was even worse. Everytime we approached the concierge he was either on a personal call or chatitng with a hotel employee. He acted annoyed that we would interrupt his personal conversations. The spa staff and the gift shop employee were very pleasant and helpful.

Our room was clean, spacious and in fairly good condition. We had a great view overlooking portions of the city and beyond to the ocean. I liked the location because it was in a quiet location near two malls, several studios, good eateries, the expressway and Rodeo drive. We also made it to Santa Monica with no traffic in a little under 30 minutes.

If the staff's customer service skills were improved (or the lot of them fired and people who actually wanted the jobs hired), it would be a totally pleasant experience. I would only return if I could not find a comparable hotel which was not that much more expensive.