We stayed at the Century plaza from jul23-jul28 and thought that it was a great hotel. we made the same mistake as everyone else and parked our car in self park - came back one hour and 10 minutes later to a 15.00 bill. When we got back to our hotel we valeted the car for the rest of our trip and the hotel re-imbersed our 15.00 from self park. When we needed the car they brought it up right away and we thought that their service was wonderful.

Our maid however was a different story. She never refilled our sugars and creams in the room so around day number 3 my husband ran our of both for his morning coffee. (not pleased) We also came back to the hotel one day at 2:00 and our room was still not made up.

The concierge was very helpful and the front desk was very polite to us throughout our whole stay.

Overall a great stay we would go back.

The food at this hotel was expensive and bad...Breakfast for three people was $60, not including the tip. I was attending a convention and the meals at the luncheons and dinners were awful. This was a great location though...it was near Beverly Hills and a mall across the street had an extensive food court and nice restaurants. Heavenly bed and shower are wonderful. Watch out for the in room, daily Starbucks coffee though...the first item is free and the hotel charges you if you make the second packet.

I stayed at the Westin Century Plaza from the 28th June 04 till the 2nd July 04 to celebrate part of my honeymoon. I did not advise them but as soon as they got to know via the concierge they send me a champagne bottle up to the room for free. The concierge were really helpful and very kind whenever we needed directions or places to visit.
The room was done up really nicely and room service was up at the room within 15mins of calling. Keep up the good work. I will surely return.

I have never been more disapponted in a hotel than I am of the Century Plaza Westin in Los Angeles. This is truly one of the worst hotels that I have ever stayed at in my life. Upon checking in, the first room we were given had a huge bug squashed on the wall & urine in the toilet. When we called down to the front desk to get a different room, we were treated very rudely, as if we were bothering them (including being put on hold 10 minutes). There was no sign of chagrin or even an apology at the unclean state of our room. Furthermore, despite signs pointing to 'Century Plaza Self Parking' we were told there was only valet parking at the hotel, which upon returning home & reviewing my credit card charges, they charged me $50 for (the correct charge for valet was $25). Despite calling the hotel to discuss the invalid charge, I have yet to receive a call back. I will never stay at this hotel again & it undermines my confidence in the Westin chain, which was previously one of my favorite hotel chains.