I recently had a horrible experience with this hotel. I reserved a room for a family member for the XMAS holiday. I faxed over, at the hotel's request, a credit card authorization form since the room was not for me. On their form I indicated I was paying for room only. I even went to the Hotel and told them at check in the authorization was for room only. The Hotel, once they got ahold of my credit card information ran a double charge on my card without any authorization, allowed the guest to run up a huge incidental bill once they got my credit card, and now denies receiving any documentation from me that I limited the scope of the authorization, on their own form, which I faxed to them at their direction. No less than 3 staff members indicated there was no form and basically screw me. They hit me up for almost 400 dollars and now Im stuck taking them to small claims court. I faxed a dispute to them asking for a response and they didn't have the decency to respond to one call. Watch your wallet and the horrifically incompetent staff. As for the Hotel itself. Its a Hyatt. Pretty basic.
The Hyatt fleeced me of about 300 dollars in xmas money. Horrible hotel with no oversight at all.
- Official Description (provided by the hotel):
- Surround yourself with contemporary glamour and style at Hyatt Regency Century Plaza. Perfectly situated on the fashionable Westside, adjacent to Beverly Hills, this elegant Los Angeles hotel offers easy access to all the sights of this vibrant city. Set on seven lush acres, with 726 spacious guestrooms, Equinox spa and fitness center, our Los Angeles luxury hotel is a urban retreat in the midst of the city. Discover why The Century Plaza hotel and has been the choice of dignitaries for 40+ years. ... more less
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- Also Known As:
- Hyatt Regency Century Plaza Hotel Los Angeles
- Hyatt Regency Los Angeles
- Hyatt Los Angeles
- Hyatt Century Plaza