I stayed in this hotel 3 times. My first stay was in July 2012 for one night. My second stay was in September 2012 for nearly 8 nights and my recent stay was in December 2012 for one week.
I stayed in their standard room once and recently in their penthouse suite on the top floor and the experience was amazing! The hollywood view was stunning and a treat to wake up to every morning. There was even a balcony but it was too cold and wet to stay out for too long. The hotel has free wifi in the rooms as well as public area which was very handy. The bed is super comfortable. Every day the room is nicely made with bathroom amentities refilled. I love the little treat that you can get at the reception everyday - the orange flavour macarons are to die for!
The hotel staff really took care of me every time I stayed. They helped me with my parcel delivery (even went all the way to find me a box as the DHL standard box was not big enough). They helped me to book restaurants (even some that were "full" when my friend tried calling). They always gave accurate directions to different places. Cabs are always available within seconds taking me to wherever I need to go. The concierge booked a biking tour for me - highly recommended but just avoid doing it on the hottest day in LA!
The location is excellent! It's right opposite Beverly Centre where I can get most of my shopping done. It's close to the Grove where you can watch a movie and do more shopping. There are some nice restaurants nearby. If you find the spa too expensive, there are tons of nail places down the street (afterall, it's Hollywood!) at a much reasonable price.
Sofitel realy goes the extra mile to make you feel welcomed. There is free coffee and tea at the lobby every morning. Then there will be cold drinks (in the summer - very refreshing!) and hot apple cider in the lobby in the afternoon which is always good after a day of adventure out in the heat or cold. They have no hesitation in helping me with my luggages and shopping. I am really looking forward to my next stay at Sofitel.